University of Oulu

Consumer pre-purchase decision taxonomy

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Author: Karkkila, Harri
Organizations: University of Oulu, Faculty of Technology, Department of Industrial Engineering and Management
Format: eBook
Online Access: PDF Full Text (PDF, 0.9 MB)
Persistent link: http://urn.fi/urn:isbn:9789514287985
Language: English
Published: 2008
Publish Date: 2008-06-03
Thesis type: Doctoral Dissertation
Defence Note: Academic dissertation to be presented, with the assent of the Faculty of Technology of the University of Oulu, for public defence in Raahensali (Auditorium L10), Linnanmaa, on June 13th, 2008, at 12 noon
Reviewer: Associate Professor Kongkiti Phusavat
Professor Josu Takala
Description:

Abstract

A high level of customer perceived value is the key to customer loyalty and to the profitability of customers and companies. It is not enough to meet the customer's needs in order to win customer loyalty. Instead the aim for companies should be to try to delight customers. Customers are delighted when they feel that the product or service not only fulfils their needs and expectations, but also gives them unexpected additional value.

Value has been studied widely and there are several different models and theories to describe customer perceived value. In the main, they tend to be too general or insufficient or they do not provide a useful guide for management practices. Therefore the aim of this thesis is to generate a theory for consumer perceived value which could be useful for managements trying to develop superior value so as to improve their customer loyalty.

Pre-purchase consumer value was examined applying Grounded Theory methodology and by synthesizing the existing research results. The resulting theory from this synthesis consists of three main stages namely, gaining, sacrifice and purchase factors. The gaining stage has three sub elements: substance, reputation and interaction. All these sub-elements have the same four subcategories: emotional, social, functional and economical elements.

What is novel about this research is its treatment of customer perceived value firstly, from the perspectives of the companies – based on three functionally different factors: substance, reputation and interaction – and secondly from the perspective of the customers based on the identified subjective outcomes (i.e. emotional, social, functional and economic factors). Based on this approach companies can develop products based on a better understanding of consumer perceived value.


Series: Acta Universitatis Ouluensis. C, Technica
ISSN-E: 1796-2226
ISBN: 978-951-42-8798-5
ISBN Print: 978-951-42-8797-8
Issue: 297
Subjects:
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