Yaman, S.G. et al. (2016). Customer Involvement in Continuous Deployment: A Systematic Literature Review. In: Daneva, M., Pastor, O. (eds) Requirements Engineering: Foundation for Software Quality. REFSQ 2016. Lecture Notes in Computer Science, vol 9619. Springer, Cham. https://doi.org/10.1007/978-3-319-30282-9_18
Customer involvement in continuous deployment : a systematic literature review
|Author:||Yaman, Sezin Gizem1; Sauvola, Tanja2; Riungu-Kalliosaari, Leah1;|
1Department of Computer Science, University of Helsinki, Helsinki, Finland
2Department of Information Processing Science, University of Oulu, Oulu, Finland
3Department of Pervasive Computing, Tampere University of Technology, Tampere, Finland
|Online Access:||PDF Full Text (PDF, 0.1 MB)|
|Persistent link:|| http://urn.fi/urn:nbn:fi-fe2016111528591
|Publish Date:|| 2016-12-07
Context and motivation: In order to build successful software products and services, customer involvement and an understanding of customers’ requirements and behaviours during the development process are essential.
Question/Problem: Although continuous deployment is gaining attention in the software industry as an approach for continuously learning from customers, there is no common overview of the topic yet.
Principal ideas/results: To provide a common overview, we conduct a secondary study that explores the state of reported evidence on customer input during continuous deployment in software engineering, including the potential benefits, challenges, methods and tools of the field.
Contribution: We report on a systematic literature review covering 25 primary studies. Our analysis of these studies reveals that although customer involvement in continuous deployment is highly relevant in the software industry today, it has been relatively unexplored in academic research. The field is seen as beneficial, but there are a number of challenges related to it, such as misperceptions among customers. In addition to providing a comprehensive overview of the research field, we clarify the gaps in knowledge that need to be studied further.
Lecture notes in computer science
|Pages:||249 - 265|
REFSQ 2016 : Requirements Engineering: Foundation for Software Quality
|Host publication editor:||
International Working Conference on Requirements Engineering : Foundation for Software Quality
|Type of Publication:||
A4 Article in conference proceedings
|Field of Science:||
113 Computer and information sciences
© Springer International Publishing Switzerland 2016