University of Oulu

Yaman, S., Sauvola, T., Riungu-Kalliosaari, L., Hokkanen, L., Kuvaja, P., Oivo, M., Männistö, T. (2016) Customer Involvement in Continuous Deployment: A Systematic Literature Review. Lecture Notes in Computer Science, 9619, 249-265. The final publication is available at Springer via http://dx.doi.org/10.1007/978-3-319-30282-9_18

Customer involvement in continuous deployment : a systematic literature review

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Author: Yaman, Sezin Gizem1; Sauvola, Tanja2; Riungu-Kalliosaari, Leah1;
Organizations: 1Department of Computer Science, University of Helsinki, Helsinki, Finland
2Department of Information Processing Science, University of Oulu, Oulu, Finland
3Department of Pervasive Computing, Tampere University of Technology, Tampere, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.1 MB)
Persistent link: http://urn.fi/urn:nbn:fi-fe2016111528591
Language: English
Published: Springer International Publishing Switzerland, 2016
Publish Date: 2016-12-14
Description:

Abstract

Context and motivation In order to build successful software products and services, customer involvement and an understanding of customers’ requirements and behaviours during the development process are essential.

Question/Problem Although continuous deployment is gaining attention in the software industry as an approach for continuously learning from customers, there is no common overview of the topic yet.

Principal ideas/results To provide a common overview, we conduct a secondary study that explores the state of reported evidence on customer input during continuous deployment in software engineering, including the potential benefits, challenges, methods and tools of the field.

Contribution We report on a systematic literature review covering 25 primary studies. Our analysis of these studies reveals that although customer involvement in continuous deployment is highly relevant in the software industry today, it has been relatively unexplored in academic research. The field is seen as beneficial, but there are a number of challenges related to it, such as misperceptions among customers. In addition to providing a comprehensive overview of the research field, we clarify the gaps in knowledge that need to be studied further.

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Series: Lecture Notes in Computer Science
ISSN: 0302-9743
ISSN-E: 0302-9743
ISSN-L: 0302-9743
ISBN: 978-3-319-30282-9
ISBN Print: 978-3-319-30281-2
Volume: 9619
DOI: 10.1007/978-3-319-30282-9_18
Subjects:
Licence condition: © Springer International Publishing Switzerland 2016