University of Oulu

Yaman, S.G. et al. (2016). Customer Involvement in Continuous Deployment: A Systematic Literature Review. In: Daneva, M., Pastor, O. (eds) Requirements Engineering: Foundation for Software Quality. REFSQ 2016. Lecture Notes in Computer Science, vol 9619. Springer, Cham.

Customer involvement in continuous deployment : a systematic literature review

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Author: Yaman, Sezin Gizem1; Sauvola, Tanja2; Riungu-Kalliosaari, Leah1;
Organizations: 1Department of Computer Science, University of Helsinki, Helsinki, Finland
2Department of Information Processing Science, University of Oulu, Oulu, Finland
3Department of Pervasive Computing, Tampere University of Technology, Tampere, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.1 MB)
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Language: English
Published: Springer Nature, 2016
Publish Date: 2016-12-07


Context and motivation: In order to build successful software products and services, customer involvement and an understanding of customers’ requirements and behaviours during the development process are essential.

Question/Problem: Although continuous deployment is gaining attention in the software industry as an approach for continuously learning from customers, there is no common overview of the topic yet.

Principal ideas/results: To provide a common overview, we conduct a secondary study that explores the state of reported evidence on customer input during continuous deployment in software engineering, including the potential benefits, challenges, methods and tools of the field.

Contribution: We report on a systematic literature review covering 25 primary studies. Our analysis of these studies reveals that although customer involvement in continuous deployment is highly relevant in the software industry today, it has been relatively unexplored in academic research. The field is seen as beneficial, but there are a number of challenges related to it, such as misperceptions among customers. In addition to providing a comprehensive overview of the research field, we clarify the gaps in knowledge that need to be studied further.

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Series: Lecture notes in computer science
ISSN: 0302-9743
ISSN-E: 1611-3349
ISSN-L: 0302-9743
ISBN: 978-3-319-30282-9
ISBN Print: 978-3-319-30281-2
Volume: 9619
Pages: 249 - 265
DOI: 10.1007/978-3-319-30282-9_18
Host publication: REFSQ 2016 : Requirements Engineering: Foundation for Software Quality
Host publication editor: Daneva, Maya
Pastor, Oscar
Conference: International Working Conference on Requirements Engineering : Foundation for Software Quality
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © Springer International Publishing Switzerland 2016