University of Oulu

Väyrynen, K. & Kinnula, M. Electron Markets (2012) 22: 49.

Differences between success factors of IS quasi-outsourcing and conventional outsourcing collaboration : a case study of two Finnish companies

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Author: Väyrynen, Karin1; Kinnula, Marianne1
Organizations: 1Department of Information Processing Science, University of Oulu
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 1.5 MB)
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Language: English
Published: Springer Nature, 2012
Publish Date: 2013-01-18


Conventional IS outsourcing does not always meet expectations, often because the company lacks control over the outsourced activity. Quasi-outsourcing collaboration, where the company transfers its IS personnel to a subsidiary, allows the company to maintain more control over the relationship than in conventional outsourcing. In this qualitative case study of two Finnish companies, differences between success factors of IS quasi-outsourcing and conventional outsourcing are identified and discussed. The study has practical and theoretical implications. We identified 1) success factors of conventional outsourcing that are already fulfilled (e.g. trust) or less challenging (e.g. physical information technology infrastructure) in quasi-outsourcing, 2) success factors that are more challenging in quasi-outsourcing than in conventional outsourcing (e.g. structured interaction processes), and 3) success factors that proved important in both types of outsourcing but showed qualitative differences (e.g. mutual dependency). Our findings can help companies make a more informed choice between these two types of outsourcing.

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Series: Electronic markets. The international journal on networked business
ISSN: 1019-6781
ISSN-E: 1422-8890
ISSN-L: 1019-6781
Volume: 22
Issue: 1
Pages: 49 - 61
DOI: 10.1007/s12525-011-0079-6
Type of Publication: A1 Journal article – refereed
Field of Science: 113 Computer and information sciences
Funding: The first author would like to thank the Oulu University Scholarship Foundation, the Tauno Tönning Foundation, the Jenni and Antti Wihuri Foundation, and the ROOSTER - Smart Phone Innovation Cluster project for financial support during the research.
Copyright information: Copyright © 2012, Institute of Information Management, University of St. Gallen. Published in this repository with the kind permission of the publisher.