University of Oulu

Rajanen D. et al. (2017) UX Professionals’ Definitions of Usability and UX – A Comparison Between Turkey, Finland, Denmark, France and Malaysia. In: Bernhaupt R., Dalvi G., Joshi A., K. Balkrishan D., O’Neill J., Winckler M. (eds) Human-Computer Interaction – INTERACT 2017. INTERACT 2017. Lecture Notes in Computer Science, vol 10516. Springer, Cham

UX professionals’ definitions of usability and UX : a comparison between Turkey, Finland, Denmark, France and Malaysia

Saved in:
Author: Rajanen, Dorina1; Clemmensen, Torkil2; Iivari, Netta1;
Organizations: 1University of Oulu, Oulu, Finland
2Copenhagen Business School, Copenhagen, Denmark
3Atilim University, Ankara, Turkey
4Galatasaray University, Istanbul, Turkey
5MIMOS Technology Solutions, Kuala Lumpur, Federal Territory / WP, Malaysia
6ENSC, Bordeaux, France
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.1 MB)
Persistent link:
Language: English
Published: Springer Nature, 2017
Publish Date: 2018-02-13


This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.

see all

Series: Lecture notes in computer science
ISSN: 0302-9743
ISSN-E: 1611-3349
ISSN-L: 0302-9743
ISBN: 978-3-319-68059-0
ISBN Print: 978-3-319-68058-3
Volume: 10516
Pages: 218 - 239
DOI: 10.1007/978-3-319-68059-0
Host publication: Human-Computer Interaction – INTERACT 2017 : 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV
Host publication editor: Bernhaupt, R.
Dalvi, G.
Joshi, A.
K. Balkrishan, D.
O’Neill, J.
Winckler, M.
Conference: International Conference on Human-Computer Interaction
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © IFIP International Federation for Information Processing 2017.