University of Oulu

Haukipuro, L., Väinämö, S., & Hyrkäs, P. 2018. Innovation Instruments to Co-Create Needs-Based Solutions in a Living Lab. Technology Innovation Management Review, 8(5): 22-35.

Innovation instruments to co-create needs-based solutions in a living lab

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Author: Haukipuro, Lotta1; Väinämö, Satu2; Hyrkäs, Pauliina3
Organizations: 1Oulu Business School, University of Oulu, Finland
2University of Oulu
3Northern Ostrobothnia Hospital District (NOHD) / Oulu University Hospital in Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 2.7 MB)
Persistent link:
Language: English
Published: Carleton University, 2018
Publish Date: 2018-06-06


This multiple case study focuses on co-creation facilitated with innovation instruments in three different environments — a school, a hospital, and an airport — in which 12 SMEs and startups developed solutions based on predefined needs of customer organizations, and where stakeholders actively participated through user involvement methods facilitated by a living lab. The article provides new knowledge regarding the benefits of the co-creation, user involvement, and use of the living lab approach within different contexts. Our findings show concrete benefits of co-creation for stakeholders such as companies, customer organizations, and end users. Based on our results, we propose a new, generic model for using innovation instruments to facilitate co-creation for the development of needs-based products and services in different service domains.

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Series: Technology innovation management review
ISSN: 1927-0321
ISSN-E: 1927-0321
ISSN-L: 1927-0321
Volume: 8
Issue: 5
Pages: 22 - 35
DOI: 10.22215/timreview/1156
Type of Publication: A1 Journal article – refereed
Field of Science: 512 Business and management
Copyright information: © 2018 The Authors. Creative Commons Attribution 3.0 Unported License.