University of Oulu

Ojel-Jaramillo Romero, J., Reiman, A., Cañas Delgado, J., Väyrynen, S., Pekkala, J., Forsman, M. (2018) Delivery truck drivers’ work outside the cab: psychosocial discomforts and risks based on participatory video analyses. European Transport Research Review, 10 (2), 27. doi:10.1186/s12544-018-0299-3

Delivery truck drivers’ work outside the cab : psychosocial discomforts and risks based on participatory video analyses

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Author: Ojel-Jaramillo Romero, Jose Manuel1; Reiman, Arto2; Cañas Delgado, Jose Juan3;
Organizations: 1Unit4 Business Software
2Industrial Engineering and Management, University of Oulu
3University of Granada
4Institute of Environmental Medicine, Karolinska Institutet
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 1.4 MB)
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Language: English
Published: Springer Nature, 2018
Publish Date: 2018-09-05


Purpose: Delivery truck drivers face various physical and psychosocial discomforts and risks in their work. Psychosocial perceptions are linked to physiological and psychological loads—strain and stress—affecting drivers throughout various mechanisms within activities and conditions. In this study, participatory video-assisted analyses were utilised for identifying psychosocially demanding work situations that delivery truck drivers encounter outside the cab.

Methods: Identifications were made by the drivers from previously recorded videos of their own work in their daily work environments. In addition, other stakeholders, such as managers and designers, also identified situations. The video identification data were further processed by the researchers, showing differences between the perceptions of the drivers and stakeholders on the causal conditions and intervening conditions behind the discomfort identifications.

Results: All together 99 identified situations—over half (53%) of which included a fear of causing different types of undesired events with risks of losses, such as human injuries or material damages. The results showed not only do risks and discomforts exist in demanding work situations, which seemed relevant, but they also indicated the importance of involving different stakeholders.

Conclusions: This study provides a unique methodological approach, as video observations and analyses and qualitative data analysis are combined to provide more in-depth data with visualizations into risk management processes.

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Series: European transport research review
ISSN: 1867-0717
ISSN-E: 1866-8887
ISSN-L: 1867-0717
Volume: 10
Issue: 2
Article number: 27
DOI: 10.1186/s12544-018-0299-3
Type of Publication: A1 Journal article – refereed
Field of Science: 3142 Public health care science, environmental and occupational health
222 Other engineering and technologies
Funding: The research was funded by the Finnish Work Environment Fund, the Finnish Funding Agency for Technology and Innovation, the Ministry of Social Affairs and Health, and the participating companies.
Copyright information: © The Author(s) 2018. This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (, which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.