University of Oulu

Väyrynen K., Lanamäki A., Lindman J. (2018) Mobile Applications as Carriers of Institutional Pressures: A Case of the Finnish Taxi Industry. In: Müller S., Nielsen J. (eds) Nordic Contributions in IS Research. SCIS 2018. Lecture Notes in Business Information Processing, vol 326. Springer, Cham

Mobile applications as carriers of institutional pressures : a case of the Finnish taxi industry

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Author: Väyrynen, Karin1; Lanamäki, Arto1; Lindman, Juho2
Organizations: 1Interact Research Unit, Faculty of ITEE, University of Oulu, Oulun Yliopisto, Finland
2Applied Information Technology, University of Gothenburg, Gothenburg, Sweden
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.6 MB)
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Language: English
Published: Springer Nature, 2018
Publish Date: 2018-09-07


While the worldwide market expansion of Uber has raised controversy, Uber has also received praise for its mobile phone app. Its many features — taxi ordering, pricing, real-time location information, paying, and service evaluation — have provided significant customer value. When Uber entered Finland in November 2014, few other taxi apps were available. Between 2014 and 2018, this shortage of taxi apps turned into an abundance, with many companies introducing their own taxi apps. By leaning on institutional theory, and more specifically by applying coercive, mimetic and normative pressures as a lens, we provide an explanation for why three Finnish taxi apps now resemble Uber in some features, whereas they differ in others. Based on our interviews, we can explain the present-day differences between these apps by coercive and normative pressures in the institutional environment of the Finnish taxi industry. We contribute to the IT and institutionalization research stream by illustrating how mobile applications as IT artefacts can be seen as carriers of institutional pressures materializing in the features they provide.

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Series: Lecture notes in business information processing
ISSN: 1865-1348
ISSN-E: 1865-1356
ISSN-L: 1865-1348
ISBN: 978-3-319-96367-9
ISBN Print: 978-3-319-96366-2
Volume: 326
Pages: 55 - 68
DOI: 10.1007/978-3-319-96367-9_5
Host publication: Nordic Contributions in IS Research. 9th Scandinavian Conference on Information Systems, SCIS 2018, Odder, Denmark, August 5–8, 2018, Proceedings
Host publication editor: Müller, S.
Nielsen, J.
Conference: Scandinavian Conference on Information Systems
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © Springer International Publishing AG, part of Springer Nature 2018. This is a post-peer-review, pre-copyedit version of an article published in Lecture Notes in Business Information Processing. The final authenticated version is available online at: