Casandra Grundstrom and Maria Karampela. 2018. A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise: A Finnish Case Study. In Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '18). ACM, New York, NY, USA, 310-317. DOI: https://doi.org/10.1145/3240925.3240950
A transforming insurance company and the 4 types of health data challenges that arise : a Finnish case study
|Author:||Grundstrom, Casandra1; Karampela, Maria2|
1INTERACT Research Group University of Oulu Oulu, Finland
2Digital Design Department IT University of Copenhagen Copenhagen, Denmark
|Online Access:||PDF Full Text (PDF, 0.2 MB)|
|Persistent link:|| http://urn.fi/urn:nbn:fi-fe2018092836936
Association for Computing Machinery,
|Publish Date:|| 2018-09-28
This paper aims to identify the challenges of health data in the context of an insurance company that is transforming from a reactive company into a proactive one. Using 23 interviews from a case study of an insurance company in Finland, we revealed 4 key areas of challenges that arise during this transition. The identified areas were found to be the following: Access, Ownership, Sharing, and Use. These findings are then discussed in context of the shift towards a proactive paradigm for organizations. The customer experience is suggested to be pivotal for organizations to create value and for managing the 4 identified health data challenges.
|Pages:||310 - 317|
Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth 2018), May 21-24, 2018 New York, United States
EAI International Conference on Pervasive Computing Technologies for Healthcare
|Type of Publication:||
A4 Article in conference proceedings
|Field of Science:||
113 Computer and information sciences
512 Business and management
520 Other social sciences
Author C.G. has received funding from the European Union's Horizon 2020 research and innovation programme - Marie Sklodowska-Curie Actions Grant Agreement No. 676201 - CHESS - Connected Health Early Stage Researcher Support System.
|EU Grant Number:||
(676201) CHESS - Connected Health Early Stage Researcher Support System
© 2018 Copyright is held by the owner/author(s). Publication rights licensed to ACM. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '18), http://dx.doi.org/10.1145/3240925.3240950.