University of Oulu

Casandra Grundstrom and Maria Karampela. 2018. A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise: A Finnish Case Study. In Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '18). ACM, New York, NY, USA, 310-317. DOI: https://doi.org/10.1145/3240925.3240950

A transforming insurance company and the 4 types of health data challenges that arise : a Finnish case study

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Author: Grundstrom, Casandra1; Karampela, Maria2
Organizations: 1INTERACT Research Group University of Oulu Oulu, Finland
2Digital Design Department IT University of Copenhagen Copenhagen, Denmark
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.2 MB)
Persistent link: http://urn.fi/urn:nbn:fi-fe2018092836936
Language: English
Published: Association for Computing Machinery, 2018
Publish Date: 2018-09-28
Description:

Abstract

This paper aims to identify the challenges of health data in the context of an insurance company that is transforming from a reactive company into a proactive one. Using 23 interviews from a case study of an insurance company in Finland, we revealed 4 key areas of challenges that arise during this transition. The identified areas were found to be the following: Access, Ownership, Sharing, and Use. These findings are then discussed in context of the shift towards a proactive paradigm for organizations. The customer experience is suggested to be pivotal for organizations to create value and for managing the 4 identified health data challenges.

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ISBN: 978-1-4503-6450-8
Pages: 310 - 317
DOI: 10.1145/3240925.3240950
OADOI: https://oadoi.org/10.1145/3240925.3240950
Host publication: Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth 2018), May 21-24, 2018 New York, United States
Conference: EAI International Conference on Pervasive Computing Technologies for Healthcare
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
512 Business and management
520 Other social sciences
Subjects:
Funding: Author C.G. has received funding from the European Union's Horizon 2020 research and innovation programme - Marie Sklodowska-Curie Actions Grant Agreement No. 676201 - CHESS - Connected Health Early Stage Researcher Support System.
EU Grant Number: (676201) CHESS - Connected Health Early Stage Researcher Support System
Copyright information: © 2018 Copyright is held by the owner/author(s). Publication rights licensed to ACM. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '18), http://dx.doi.org/10.1145/3240925.3240950.