University of Oulu

Hyysalo, Jarkko & Oivo, Markku & Kuvaja, Pasi. A Design Theory for Cognitive Workflow Systems. International Journal of Software Engineering and Knowledge Engineering 2017 27:01, 125-151.

A design theory for cognitive workflow systems

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Author: Hyysalo, Jarkko1; Oivo, Markku1; Kuvaja, Pasi1
Organizations: 1Faculty of Information Technology and Electrical Engineering, M3S, University of Oulu, P. O. Box 8000
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.3 MB)
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Language: English
Published: World Scientific, 2017
Publish Date: 2019-01-08


This paper addresses the design problem of providing cognitive support for workflow systems in software development. Software development is demanding knowledge work that requires creativity and adaptability to changing requirements and situations. This type of work involves cognitive actions that require substantial support in several forms in order to address needs such as collaboration, communication, knowledge management, awareness and transparency, and the coordination and structuring of the development processes. The literature and our empirical results show that there is a lack of cognitive support in current workflow models. Hence, we identify the need for a design theory for cognitive workflow systems (CWS). In this paper, such a theory is presented. The proposed design theory for CWS is validated through an action research intervention. This design theory has important implications from both research and practical perspectives. The results will help developers in their daily work, enhance the efficiency of the development processes, and facilitate decision-making activities.

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Series: International journal of software engineering and knowledge engineering
ISSN: 0218-1940
ISSN-E: 0218-1940
ISSN-L: 0218-1940
Volume: 27
Issue: 1
Pages: 125 - 151
DOI: 10.1142/S0218194017500061
Type of Publication: A1 Journal article – refereed
Field of Science: 113 Computer and information sciences
Funding: This research is supported by the European ITEA2 program with national funding from Tekes (the Finnish Funding Agency for Technology and Innovation).
Copyright information: © 2017 World Scientific Publishing Company. Published in this repository with the kind permission of the publisher.