Redefining KPIs with information flow visualisation : practitioners’ view
Hyysalo, Jarkko; Kelanti, Markus; Markkula, Jouni (2018-10-14)
Hyysalo, Jarkko; Kelanti, Markus; Markkula, Jouni (2018)Redefining KPIs with information flow visualisation : practitioners’ view. In: Luigi Lavazza et al. (eds.) ICSEA 2018 The Thirteenth International Conference on Software Engineering Advances, Nice, France October 14-18, 2018. pp. 114-121.
© IARIA, 2018. Published in this repository with the kind permission of the publisher.
https://rightsstatements.org/vocab/InC/1.0/
https://urn.fi/URN:NBN:fi-fe201901101914
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Abstract
We investigate Key Performance Indicators (KPIs) in a large and multi-national telecommunication company and discover needs and requirements for understanding, analysing and using KPIs from practitioner’s perspective. Utilising an action research approach, we identified the existing challenges with KPIs in a large-scale software-intensive systems development in a global setting. Our study revealed several issues with organisations KPIs, e.g., measuring the wrong things or not basing the measurements on reliable data. Based on the identified issues, a visualisation and modelling approach was introduced to reform the KPI representation and formulation to improve understanding and communicating KPIs, as well as their use in decision-making. We suggest that KPI information flow visualisation with appropriate tool support allows redefining usable, valid and reliable KPIs. The problem is addressed with a simple solution that is easily adopted and taken into use at all levels of an organisation.
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