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Identifying bottlenecks in work processes : elderly care |
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| Author: | Huttunen, Hanna-Leena1; Halonen, Raija1; Ferreira, Denzil2 |
| Organizations: |
1Empirical Software Engineering in Software, Systems and Services University of Oulu, Oulu, Finland 2Center for Ubiquitous Computing University of Oulu, Oulu, Finland |
| Format: | article |
| Version: | accepted version |
| Access: | open |
| Online Access: | PDF Full Text (PDF, 0.7 MB) |
| Persistent link: | http://urn.fi/urn:nbn:fi-fe201902134811 |
| Language: | English |
| Published: |
Institute of Electrical and Electronics Engineers,
2018
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| Publish Date: | 2019-02-13 |
| Description: |
AbstractThis paper investigates the challenges of elderly care from the perspective of caregivers. More concretely, we identify caregivers’ workflows and pinpoint the main bottlenecks in a sheltered accommodation. As the general population is aging fast, the role of information and communication technology (ICT) has grown in importance for elderly care. This development has brought versatile ICT-related supportive systems to caregivers and laymen working with aging people. Our study first analyzed how professionals in elderly care perceived their workflow challenges. A new ICT system was developed and implemented to support their work. The results of our study inform the design of upcoming ICT systems for a sheltered accommodation that are in high demand today. see all
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| Series: |
IEEE International Conference on Serious Games and Applications for Health |
| ISSN: | 2330-5649 |
| ISSN-L: | 2330-5649 |
| ISBN: | 978-1-5386-6298-4 |
| ISBN Print: | 978-1-5386-6299-1 |
| Article number: | 8401385 |
| DOI: | 10.1109/SeGAH.2018.8401385 |
| OADOI: | https://oadoi.org/10.1109/SeGAH.2018.8401385 |
| Host publication: |
2018 IEEE 6th International Conference on Serious Games and Applications for Health (SeGAH) |
| Conference: |
IEEE International Conference on Serious Games and Applications for Health |
| Type of Publication: |
A4 Article in conference proceedings |
| Field of Science: |
113 Computer and information sciences |
| Subjects: | |
| Copyright information: |
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