University of Oulu

H. Huttunen, R. Halonen and D. Ferreira, "Identifying bottlenecks in work processes: Elderly care," 2018 IEEE 6th International Conference on Serious Games and Applications for Health (SeGAH), Vienna, 2018, pp. 1-8. doi: 10.1109/SeGAH.2018.8401385

Identifying bottlenecks in work processes : elderly care

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Author: Huttunen, Hanna-Leena1; Halonen, Raija1; Ferreira, Denzil2
Organizations: 1Empirical Software Engineering in Software, Systems and Services University of Oulu, Oulu, Finland
2Center for Ubiquitous Computing University of Oulu, Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.7 MB)
Persistent link: http://urn.fi/urn:nbn:fi-fe201902134811
Language: English
Published: Institute of Electrical and Electronic Engineers, 2018
Publish Date: 2019-02-13
Description:

Abstract

This paper investigates the challenges of elderly care from the perspective of caregivers. More concretely, we identify caregivers' workflows and pinpoint the main bottlenecks in a sheltered accommodation. As the general population is aging fast, the role of information and communication technology (ICT) has grown in importance for elderly care. This development has brought versatile ICT-related supportive systems to caregivers and laymen working with aging people. Our study first analyzed how professionals in elderly care perceived their workflow challenges. A new ICT system was developed and implemented to support their work. The results of our study inform the design of upcoming ICT systems for a sheltered accommodation that are in high demand today.

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Series: IEEE International Conference on Serious Games and Applications for Health
ISSN: 2330-5649
ISSN-L: 2330-5649
ISBN: 978-1-5386-6298-4
ISBN Print: 978-1-5386-6299-1
Article number: 8401385
DOI: 10.1109/SeGAH.2018.8401385
OADOI: https://oadoi.org/10.1109/SeGAH.2018.8401385
Host publication: 2018 IEEE 6th International Conference on Serious Games and Applications for Health (SeGAH)
Conference: IEEE International Conference on Serious Games and Applications for Health
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Subjects:
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