Institutional logics as inhibitors or levers? : the case of mobile payments in Finland |
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Author: | Riikkinen, Mikko1,2; Lähteenmäki, Ilkka3,4; Nätti, Satu5 |
Organizations: |
1University of Tampere 2FinTech 3Aalto University
4CERS, Hanken
5Oulu Business School, University of Oulu |
Format: | article |
Version: | accepted version |
Access: | open |
Online Access: | PDF Full Text (PDF, 0.9 MB) |
Persistent link: | http://urn.fi/urn:nbn:fi-fe2019032610055 |
Language: | English |
Published: |
Routledge,
2018
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Publish Date: | 2020-06-21 |
Description: |
AbstractThis chapter aims to explore what kind of institutional barriers companies must overcome in order to innovate a new mobile payment service. A qualitative case study of mobile payment development in Finnish financial sector is applied to explore institutional factors affecting innovation in payment services. Major findings suggest that the institutional factors (cultural-cognitive, normative, and regulative) affect innovation of mobile payment services in highly institutionalized settings. In addition to defining those barriers, in this study we find that start-ups can use institutional barriers of traditional incumbents as levers for their own innovations. see all
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Series: |
Routledge studies in marketing |
ISBN: | 978-1-351-17446-6 |
ISBN Print: | 978-0-815-38694-0 |
Pages: | 200 - 224 |
DOI: | 10.4324/9781351174466-10 |
OADOI: | https://oadoi.org/10.4324/9781351174466-10 |
Host publication: |
Marketing and mobile financial services : a global perspective on digital banking consumer behaviour |
Host publication editor: |
Shaikh, Aijaz A. Karjaluoto, Heikki |
Type of Publication: |
A3 Book chapter |
Field of Science: |
512 Business and management |
Subjects: | |
Copyright information: |
© 2019 Informa UK Limited. This is an Accepted Manuscript of a book chapter published by Routledge in Marketing and Mobile Financial Services: A Global Perspective on Digital Banking Consumer Behaviour on 21 December 2018, available online: https://www.routledge.com/Marketing-and-Mobile-Financial-Services-A-Global-Perspective-on-Digital/Shaikh-Karjaluoto/p/book/9780815386940. |