University of Oulu

Kaartemo, V., & Känsäkoski, H. (2018). Information and Knowledge Processes in Health Care Value Co-Creation and Co-Destruction. SAGE Open, 8(4), 215824401882048.

Information and knowledge processes in health care value co-creation and co-destruction

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Author: Kaartemo, Valtteri1; Känsäkoski, Helena2
Organizations: 1University of Turku, Finland
2University of Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.2 MB)
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Language: English
Published: SAGE Publications, 2018
Publish Date: 2019-06-19


The purpose of this article is to explore how information and knowledge processes (IKPs) influence co-creation and co-destruction of value in a health service system. A qualitative, single embedded case-approach is taken to develop theory through a systematic combining of theoretical framework, empirical fieldwork, and case analysis. Six theoretical propositions are set to describe the linkage between IKPs and value co-creation (and co-destruction). The article contributes to health marketing and transformative service research by linking organizational activities to the motivation and empowerment of patients and their families, by highlighting the importance of the role of knowledge integration in value co-creation, by introducing a shift toward systems thinking, by conceptualizing value as manifested as health behavior change, and by underlining that health care processes may have a negative (value co-destructing) influence on the well-being of actors.

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Series: Sage open
ISSN: 2158-2440
ISSN-E: 2158-2440
ISSN-L: 2158-2440
Volume: 8
Issue: 4
Article number: 2158244018820482
DOI: 10.1177/2158244018820482
Type of Publication: A1 Journal article – refereed
Field of Science: 616 Other humanities
Funding: The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work has been carried out in the research projects “Health Information Practice and its Impact (HeIP), the Context of Metabolic Syndrome and Obesity” (funded by the Academy of Finland from 2008 to 2012) and “Design thinking and Effectuation in Innovation Activities in Social and Health Sector” (funded by the Finnish Funding Agency for Innovation, Tekes from 2012 to 2014).
Copyright information: © The Author(s) 2018. This article is distributed under the terms of the Creative Commons Attribution 4.0 License ( which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (