University of Oulu

Grundstrom, C., Väyrynen, K., Persson, M., & Isomursu, M. (2018). Health Data Access Barriers in a Finnish Insurance Company: A Case Study. In B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Designing Digitalization (ISD2018 Proceedings). Lund, Sweden: Lund University. ISBN: 978-91-7753-876-9.

Health data access barriers in a Finnish insurance company : a case study

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Author: Grundstrom, Casandra1; Väyrynen, Karin1; Persson, Michael1;
Organizations: 1University of Oulu
2IT University of Copenhagen
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.1 MB)
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Language: English
Published: Lund University, 2018
Publish Date: 2019-09-09


The insurance industry in Finland is making a shift towards providing proactive healthcare services. Increasing availability of health data can provide means for creating personalized healthcare services. However, insurance companies are facing obstacles to access health data. This paper presents a case study of a large Finnish insurance company that is currently dealing with barriers of access during their transition to a more proactive organization. We identified nine barriers which fall into three categories — institutional, legislation, and use and participation. By identifying these barriers, we reveal critical factors for companies that seek to make use of their customers’ health data are likely to face.

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ISBN: 978-91-7753-876-9
Pages: 1 - 12
Host publication: Information Systems Development: Designing Digitalization (ISD2018 Proceedings), Lund University, Sweden, August 22-24, 2018
Host publication editor: Andersson, B.
Johansson, B.
Carlsson, S.
Barry, C.
Lang, M.
Linger, H.
Schneider, C.
Conference: International Conference on Information Systems Development
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
3141 Health care science
Funding: Authors C.G. and M.P. has received funding from the European Union's Horizon 2020 research and innovation programme - Marie Sklodowska-Curie Actions Grant Agreement No. 676201 -CHESS - Connected Health Early Stage Researcher Support System.
EU Grant Number: (676201) CHESS - Connected Health Early Stage Researcher Support System
Copyright information: © 2018 The Authors.