University of Oulu

Paivarinta, Tero; Smolander, Kari; and Yli-Huumo, Jesse, "Towards Stakeholder Governance on Large E-Government Platforms - A Case of" (2019). 10th Scandinavian Conference on Information Systems. 11.

Towards stakeholder governance on large e-government platforms : a case of

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Author: Päivärinta, Tero1,2; Smolander, Kari3; Yli-Huumo, Jesse4
Organizations: 1University of Oulu, M3S, Oulu, Finland
2Luleå University of Technology, Luleå, Sweden
3LUT University, School of Engineering Science, Lappeenranta, Finland
4Population Register Centre, Helsinki, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.2 MB)
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Language: English
Published: Association for Information Systems, 2019
Publish Date: 2019-09-16


E-government evolves towards large-scale software platforms that integrate access to and information exchange among public services. Governance of large-scale e-government platforms is challenging because of the large number of stakeholders with diverging needs, agendas, and changing service portfolios. This paper presents a revelatory case, the e-government platform, its stakeholders and stakeholder interactions related to development and governance of the platform. Our stakeholder analysis of identified 15 stakeholder interaction types and related issues regarded as important for governance of large-scale e-government platforms. The results contribute by addressing the importance of stakeholder identification and continuing governance beyond individual development and implementation projects. Such a large-scale platform involved additional stakeholder types of external influencers (including media, other countries, the European Union, third party software integrators) and other external platforms, compared to the project-centric stakeholder models. Hence, we argue for extended stakeholder governance models and practices for large-scale e-government platforms.

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ISBN: 978-0-578-53212-7
Article number: 11
Host publication: Proceedings of the 10th Scandinavian Conference on Information Systems (SCIS2019). 11-14 August, Nokia, Finland
Conference: Scandinavian Conference on Information Systems
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © 2019 The Authors.