University of Oulu

Haukipuro, L., & Väinämö, S. 2019. Digital User Involvement in a Multi-Context Living Lab Environment. Technology Innovation Management Review, 9(10): 27-37.

Digital user involvement in a multi-context living lab environment

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Author: Haukipuro, Lotta1; Väinämö, Satu1
Organizations: 1University of Oulu
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.7 MB)
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Language: English
Published: Carleton University, 2019
Publish Date: 2019-11-06


This article provides new knowledge on the long-term use and value of a digital user involvement tool as a part of a living lab particularly in ICT, health and public service development contexts. Research has been carried out within the authentic living lab environment in 2011–2018. Empirical evidence is gathered from case living lab digital user involvement platform and activities conducted in multiple contexts. The primary source of information are the 70 in-depth interviews with the customer companies, public organizations and other stakeholders. The digital user community and user involvement tool-specific value for the development of products and services are a fast, easy and efficient user involvement regardless of time and location, tailored online methods based on the need of the customer, and the richness and quality of the end-user feedback.

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Series: Technology innovation management review
ISSN: 1927-0321
ISSN-E: 1927-0321
ISSN-L: 1927-0321
Volume: 9
Issue: 10
Pages: 27 - 37
DOI: 10.22215/timreview/1273
Type of Publication: A1 Journal article – refereed
Field of Science: 512 Business and management
Copyright information: © 2019 The Authors. CC-BY.