University of Oulu

Kekkonen P., Reiman A. (2019) Participatory Macroergonomics Study – Schools and Kindergartens as Shared Workplaces. In: Bagnara S., Tartaglia R., Albolino S., Alexander T., Fujita Y. (eds) Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). IEA 2018. Advances in Intelligent Systems and Computing, vol 821. Springer, Cham.

Participatory macroergonomics study : schools and kindergartens as shared workplaces

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Author: Kekkonen, Päivi1; Reiman, Arto1
Organizations: 1Well-being at Work and Productivity Research Team, Industrial Engineering and Management, University of Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.5 MB)
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Language: English
Published: Springer Nature, 2019
Publish Date: 2019-11-21


Currently, many service organizations encounter challenges that set new requirements for management: individual employees face changes to worksites, job tasks, and work communities while there is a simultaneous decrease in recruitment and increase in the average age of employees. Both physical and psychosocial burdens caused by these factors can lower the work ability and productivity of the employees. The aim of this study was to find solutions for the management of these load factors in workplaces where stakeholders from different subdivisions inside the municipal organization work together. The concept of a shared workplace, which is common in industry, was contemplated to find successful ways to manage work ability and productivity. The case organization in this study was a municipal business unit providing meal and cleaning services to target workplaces, namely two kindergartens and four schools. The objective of the study was to find practical solutions for observed challenges related to work environment and practices at the target workplaces. Study materials were comprised of Occupational Safety and Health documents and statistics, interviews, and observations of work activities. Root cause analysis, by applying the 5*Why-methodology, was carried out to find ultimate causes for the work ability challenges. Practical solutions for the challenges were sought at participatory development sessions. Based on the results, a generalizable model for the management of load factors at shared workplaces in the public sector was proposed.

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Series: Advances in intelligent systems and computing
ISSN: 2194-5357
ISSN-E: 2194-5365
ISSN-L: 2194-5365
ISBN: 978-3-319-96080-7
ISBN Print: 978-3-319-96079-1
Volume: 821
Pages: 112 - 121
DOI: 10.1007/978-3-319-96080-7_15
Host publication: Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018) Volume IV: Organizational Design and Management (ODAM), Professional Affairs, Forensic
Host publication editor: Bagnara, Sebastiano
Tartaglia, Riccardo
Albolino, Sara
Alexander, Thomas
Fujita, Yushi
Conference: Congress of the International Ergonomics Association
Type of Publication: A4 Article in conference proceedings
Field of Science: 222 Other engineering and technologies
Funding: This study was funded by the Public Sector Pensions Institution in Finland.
Copyright information: © Springer Nature Switzerland AG 2019. This is a post-peer-review, pre-copyedit version of an article published in Advances in Intelligent Systems and Computing, vol 821. The final authenticated version is available online at: