University of Oulu

Lohikoski, P., Kujala, J., Harkonen, J., Haapasalo, H. and Muhos, M. (2015) "Enhancing communication practices in virtual new product development projects", International Journal of Innovation in the Digital Economy (IJDE), Vol. 6, No. 4, pp. 16-36.

Enhancing communication practices in virtual new product development projects

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Author: Lohikoski, Päivi1; Kujala, Jaakko1; Härkönen, Janne1;
Organizations: 1Faculty of Technology, University of Oulu, Oulu, Finland
2Micro-Entrepreneurship Research Group, University of Oulu, Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.8 MB)
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Language: English
Published: IGI Global, 2015
Publish Date: 2019-12-02


Virtual new product development (NPD) teams integrated via information and communication technology (ICT), can offer effective solutions to higher quality, service, customer responsiveness and individualized productization. Experts in NPD teams usually collaborate across the globe and across time zones by e-mail, tele- and web-conferencing, as well as other ICT, sometimes with inadequate language skills and with various ways of communicating and sharing information. Therefore, finding a shared understanding, relevant information, common language, and personal contacts across different sites may be challenging. The aim of this research was to study how communication practices are organized in virtual NPD. In addition to this, the scope was to study what kinds of competences are needed to enhance the efficiency of virtual communication in cross-cultural NPD. The authors conducted a multi-method case study of a global telecommunication company. The main findings were that members in virtual projects have different kinds of communication practices based on personal competences, habits, and preferences rather than company-level recommendations. The main contribution of this study is that virtual collaboration competences on a personal and organizational level play a significant role in enhancing efficiency in communication and when designing and utilizing communication practices. The authors′ results may be used to support managerial decisions concerning practices of organizing global teams and when coordinating communication practices in complex global projects.

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Series: International journal of innovation in the digital economy
ISSN: 1947-8305
ISSN-E: 1947-8313
ISSN-L: 1947-8305
Volume: 6
Issue: 4
Pages: 16 - 36
DOI: 10.4018/IJIDE.2015100102
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Copyright information: © 2015 IGI Global.