University of Oulu

M. Vaananen, P. Belt, J. Harkonen and M. Mottonen, "Improving High-Tech Product Development through Communication Audits," Technology and Investment, Vol. 3 No. 1, 2012, pp. 18-25. doi: 10.4236/ti.2012.31004

Improving high-tech product development through communication audits

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Author: Väänänen, Mirja1; Belt, Pekka1; Härkönen, Janne1;
Organizations: 1University of Oulu, Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.4 MB)
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Language: English
Published: Scientific Research Publishing, 2012
Publish Date: 2019-12-10


Functional communication is a necessity to succeed in high technology product development where projects typically are multi-site, multi-cultural, multi-technical, and products are complex. The aim of this study is to clarify what kind of process is suitable for assessing the effectiveness of communication in high-tech product development. Based on the literature analysis, a communication audit process is constructed and tested in five product development projects of dif-ferent information and communication technology (ICT) companies. Based on test case experiences and analyses, this study proposes a streamlined communication audit process. An outcome of this paper is a streamlined communication audit process that provides benefits for companies, but does not burden the organisation unnecessarily. Managers of high-tech companies can utilise the developed process for enhancing communication in their product development.

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Series: Technology and investment
ISSN: 2150-4059
ISSN-E: 2150-4067
ISSN-L: 2150-4059
Volume: 3
Pages: 18 - 25
DOI: 10.4236/ti.2012.31004
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Copyright information: © 2012 Scientific Research Publishing Inc. This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.