University of Oulu

Cajander, N., Reiman, A. (2019) High performance work practices and well-being at restaurant work. European Journal of Tourism, Hospitality and Recreation, 9 (1), 38-48. doi:10.2478/ejthr-2019-0005

High performance work practices and well-being at restaurant work

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Author: Cajander, Niko1; Reiman, Arto2
Organizations: 1University of Oulu, Oulu, Finland
2Industrial Engineering and Management Research Unit, University of Oulu, Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.1 MB)
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Language: English
Published: De Gruyter, 2019
Publish Date: 2020-01-14


This study focuses on human resource management (HRM) and high performance work practices in small restaurants. Empirical material is collected through interviews aimed at individuals working in the restaurant industry. In the first phase of this study in 2010, ten employees were interviewed, and in the second phase in 2018, five of them were re-interviewed. In 2010, the interviewees were working as employees in a restaurant where well-being was constantly challenged during work. During the second round of interviews in 2018, the interviewees had continued their careers in the sector and worked in five different restaurants. The findings indicate the signs of rapid change within the specific restaurant studied and provide insights into managing well-being at work in the restaurant industry as a whole — an industry that is constantly facing new types of challenges related to new working modes. Findings indicate that well-being at work is a holistic combination of individual and work-level activities; thus, a comprehensive approach to HRM is required.

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Series: European journal of tourism, hospitality and recreation
ISSN: 2182-4916
ISSN-E: 2182-4924
ISSN-L: 2182-4916
Volume: 9
Issue: 1
Pages: 38 - 48
DOI: 10.2478/ejthr-2019-0005
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Funding: The author would like to extend special thanks to Palkansaajasäätiö (Employee Foundation in Finland) and Kansan Sivistysrahasto (People’s Education Fund in Finland).
Copyright information: © 2019 Niko Cajander, Arto Reiman published by Sciendo. This work is licensed under the Creative Commons Attribution NonCommercial-NoDerivatives 4.0 License.