University of Oulu

Möttönen, M., Belt, P., Härkönen, J. and Lin, B. (2009), "Managing requirements in ICT companies", Business Process Management Journal, Vol. 15 No. 6, pp. 968-989.

Managing requirements in ICT companies

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Author: Möttönen, Matti1; Belt, Pekka1; Härkönen, Janne2;
Organizations: 1Department of Industrial Engineering and Management, University of Oulu, Oulu, Finland
2Department of Industrial Engineering and Management, Faculty of Technology, University of Oulu,Oulu, Finland
3College of Business Administration, Louisiana State University in Shreveport, Shreveport, Louisiana, USA
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.3 MB)
Persistent link:
Language: English
Published: Emerald, 2009
Publish Date: 2020-02-11


Purpose: Requirements management has become a challenge for new product development (NPD) as products are getting increasingly complicated and customer segments more fragmented. The purpose of this paper is to provide new ideas for improving requirements management in the information and communications technology (ICT) sector.

Design/methodology/approach: A qualitative interview study is carried out in the ICT sector to clarify the current challenges in requirements management. The results of the interview study are analysed using a benchmark from the automotive industry. This benchmark is chosen, as the automotive industry is a developed business sector that has streamlined its business processes, including its requirements management.

Findings: The paper shows how ICT can benefit from the experience of the car industry on issues such as managing customer needs throughout the NPD process, overflow of data and communicating requirements with suppliers.

Research limitations/implications: Using another sector as a benchmark is not a straightforward process and results cannot be directly copied. Fresh ideas are, however, obtainable when a well‐developed benchmark is used and results are applied flexibly. Deeper analysis on individual areas indentified here might be interesting topics for further study.

Practical implications: The paper shows that managers in the ICT sector should pay more attention to their requirements management and serving the needs of internal customers. The requirements management of the Japanese automotive industry is a potential source for improvement initiatives.

Originality/value: The paper provides new perspectives for the requirements management of the ICT sector by benchmarking the Japanese automotive industry.

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Series: Business process management journal
ISSN: 1463-7154
ISSN-E: 1758-4116
ISSN-L: 1463-7154
Volume: 15
Issue: 6
Pages: 968 - 989
DOI: 10.1108/14637150911003810
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Copyright information: © 2009, Emerald Group Publishing Limited. The final authenticated version is available online at