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S. Kuula, H. Haapasalo and J. Kosonen, "Three Phases of Transforming a Project-Based IT Company Into a Lean and Design-Led Digital Service Provider," in IEEE Software, vol. 37, no. 2, pp. 41-48, March-April 2020. doi: 10.1109/MS.2019.2958012

Three phases of transforming a project-based IT company into a lean and design-led digital service provider

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Author: Kuula, S.1; Haapasalo, H.1; Kosonen, J-M.2,3
Organizations: 1University of Oulu, Industrial Engineering and Management, P.O. Box 4610, FIN-90014 University of Oulu, FINLAND
2Director of Design with Siili Solutions Oyj
3Aalto University, School of Business, International Design Business Management. P.O. Box PL 11000, 00076 FIN-Aalto, FINLAND
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.3 MB)
Persistent link: http://urn.fi/urn:nbn:fi-fe202003188363
Language: English
Published: Institute of Electrical and Electronics Engineers, 2020
Publish Date: 2020-03-18
Description:

Abstract

Digital transformation requires a continuous review of value creation, value capture, and resourcing. In this article, we define a systematical service design concept to enable all stakeholders to achieve better outcomes in cocreation activities.

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Series: IEEE software
ISSN: 0740-7459
ISSN-E: 1937-4194
ISSN-L: 0740-7459
Volume: 37
Issue: 2
Pages: 41 - 48
DOI: 10.1109/MS.2019.2958012
OADOI: https://oadoi.org/10.1109/MS.2019.2958012
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Subjects:
Design thinking
co-creation
digitalization
knowledge-intensive business services
service design
Article
Funding: The authors wish to thank Siili Solutions Oyj for acting as a case company in our study providing all necessary materials for our study. The corresponding athor of this paper is professor H. Haapasalo.
Copyright information: © 2020 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.