University of Oulu

Pirkkalainen, H., Salo, M., & Makkonen, M. (2020). IT engagement as a blessing and a curse? Examining its antecedents and outcomes in organizations. International Journal of Information Management, 53, 102130.

IT engagement as a blessing and a curse? : examining its antecedents and outcomes in organizations

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Author: Pirkkalainen, Henri1; Salo, Markus2,3; Makkonen, Markus2
Organizations: 1Tampere University, Faculty of Management and Business, PO Box 541, FI-33101, Tampere, Finland
2University of Jyväskylä, Faculty of Information Technology, PO Box 35, FI-40014, Jyväskylä, Finland
3University of Oulu, Faculty of Information Technology and Electrical Engineering, PO Box 4500, FI-90014, Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.4 MB)
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Language: English
Published: Elsevier, 2020
Publish Date: 2020-05-07


Information technology (IT) engagement is defined as a need to spend more time using IT. Practice-based examples show that IT engagement can have adverse effects in organizations. Although users can potentially get more work done through IT engagement, observations show that the users might jeopardize their well-being and hamper their work performance. We aimed to investigate this complexity in the research on IT engagement by examining its potential antecedents and outcomes in organizations. Considering the potentially mixed outcomes, we developed a model to examine the effects of IT engagement on personal productivity and strain. We also aimed to explain the antecedents of IT engagement by drawing on the collective expectations for IT use. In particular, we examined the extent to which normative pressure on IT use drives users’ information load and IT engagement. Finally, we sought to understand whether users’ attempts to avert dependency on IT use reduced their IT engagement. Several hypotheses were developed and tested with survey data of 1091 organizational IT users. The findings help explain the role of normative pressure as a key driver of IT engagement and validate the positive and negative outcomes of IT engagement in organizations.

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Series: International journal of information management
ISSN: 0268-4012
ISSN-E: 1873-4707
ISSN-L: 0268-4012
Volume: 53
Article number: 102130
DOI: 10.1016/j.ijinfomgt.2020.102130
Type of Publication: A1 Journal article – refereed
Field of Science: 113 Computer and information sciences
Copyright information: © 2020 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (