University of Oulu

Kekkonen, P, Pohjosenperä, T, Kantola, H, Väyrynen, S. Rational and participative task allocation between the nursing staff and the logistics support service provider in healthcare. Hum Factors Man. 2018; 28: 117– 129. https://doi.org/10.1002/hfm.20728

Rational and participative task allocation between the nursing staff and the logistics support service provider in healthcare

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Author: Kekkonen, Päivi1; Pohjosenperä, Timo2; Kantola, Hannele3;
Organizations: 1University of Oulu, Oulu, Finland
2Department of Marketing, Oulu Business School, University of Oulu, Oulu, Finland
3Department of Accounting, Oulu Business School, University of Oulu, Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.6 MB)
Persistent link: http://urn.fi/urn:nbn:fi-fe2020052639126
Language: English
Published: John Wiley & Sons, 2018
Publish Date: 2020-05-26
Description:

Abstract

This study aims to answer how rational task allocation between the nursing staff and the support service provider in the healthcare context can increase the positive outcome of the work system. The work system model is used as a theoretical framework, with resilience and cost as complementary concepts. This qualitative case study used action research and participatory design to develop the work system with the interplay of two parallel personnel groups in the healthcare environment. First, the case of an ongoing relationship between the target organization’s nursing staff and in‐house logistics and material supply services was studied. The development process resulted in a variety of practical ideas to improve the cooperation between the personnel groups. In the second case, a prospective relationship between the nursing staff and an external logistics service provider was examined. This research’s conceptual results identify the main characteristics of rational support services as comprehensive, resilient, reliable, and easily accessible.

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Series: Human factors and ergonomics in manufacturing & service industries
ISSN: 1090-8471
ISSN-E: 1520-6564
ISSN-L: 1090-8471
Volume: 28
Issue: 3
Pages: 117 - 129
DOI: 10.1002/hfm.20728
OADOI: https://oadoi.org/10.1002/hfm.20728
Type of Publication: A1 Journal article – refereed
Field of Science: 512 Business and management
Subjects:
Funding: We acknowledge the Innovations in Social and Healthcare Services programme of Tekes (the Finnish Funding Agency for Innovation) and other public and private organizations for funding this research.
Copyright information: © 2018 Wiley Periodicals, Inc. This is the peer reviewed version of the following article: Kekkonen, P, Pohjosenperä, T, Kantola, H, Väyrynen, S. Rational and participative task allocation between the nursing staff and the logistics support service provider in healthcare. Hum Factors Man. 2018; 28: 117– 129, which has been published in final form at https://doi.org/10.1002/hfm.20728. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving