University of Oulu

Kortet, S., Melender, H.-L., Klemetti, R., Kääriäinen, M., & Kaakinen, P. (2021). Mothers’ perceptions of the quality of maternity services at Finnish maternity units: A cross-sectional study. Nordic Journal of Nursing Research, 41(1), 14–24.

Mothers’ perceptions of the quality of maternity services at Finnish maternity units : a cross-sectional study

Saved in:
Author: Kortet, Saija1; Melender, Hanna-Leena1; Klemetti, Reija2;
Organizations: 1Research Unit of Nursing Science and Health Management, University of Oulu, Finland
2Finnish Institute for Health and Welfare (THL), Helsinki, Finland
3Oulu University Hospital, Finland
4Medical Research Center (MRC), Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.4 MB)
Persistent link:
Language: English
Published: SAGE Publications, 2021
Publish Date: 2020-08-17


Knowledge about mothers’ perceptions of the quality of Finnish maternity services is limited. The aim of this cross-sectional study was to describe mothers’ perceptions of the quality of Finnish maternity services, and to identify background factors associated with them. The data were collected from 1,760 mothers in autumn 2016. Descriptive statistics were used. This study is reported in accordance with STROBE. Most mothers (84%) considered the quality of the maternity services good. The mean response values for the quality of patient education (3.9), staff knowledge and skills (4.3), and hospital environment (4.3) were good. Parity and mode of childbirth were associated with perceptions of the quality of maternity services. Based on the results, development of midwifery and nursing practices should focus on sufficient pain relief, adequate duration of skin-to-skin contact, breastfeeding counselling and opportunities for mothers to reflect on their birth experience afterwards. Moreover, the study results can be used for education. Challenges for future research are presented.

see all

Series: Nordic journal of nursing research
ISSN: 2057-1585
ISSN-E: 2057-1593
ISSN-L: 2057-1585
Volume: 41
Issue: 1
Pages: 14 - 24
DOI: 10.1177/2057158520937541
Type of Publication: A1 Journal article – refereed
Field of Science: 316 Nursing
Copyright information: © SAGE Publications. The final publication is available at