University of Oulu

Cajander, N., Reiman, A. (2020) Work Commitment Modes of Temporary Agency Workers in Restaurants. International Journal of Business and Administrative Studies, 6 (2), 65-72.

Work commitment modes of temporary agency workers in restaurants

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Author: Cajander, Niko1; Reiman, Arto1
Organizations: 1Industrial Engineering and Management, University of Oulu, Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.2 MB)
Persistent link:
Language: English
Published: KKG Publications, 2020
Publish Date: 2020-09-15


In this study the focus is on single form of temporary work in order to create added value in comparison to previous well-being research in the temporary work context. Very little research has been conducted on temporary agency work in restaurants. An extensive survey is planned to be conducted in Finland. This study shows the pilot tests results of the survey. Examining the differences and similarities of work commitment between different worker groups in restaurants give insight for planning and targeting measures needed to increase well-being at work and productivity. Data is collected through a questionnaire, which is based, on the Organizational Commitment and QPS Nordic questionnaires, both of which focus on psychological and social factors at work. The data collection for pilot study was conducted as an online survey during a two weeks period. Link to questionnaire was published on a Facebook page for local restaurant workers in the Northern Ostrobothnia area with 130 members. In total 53 workers responded. It was possible to divide the workers into groups by their form of working. Four distinct groups were found, each with their own combination of commitment modes and features. A clear baseline was established by the normal full-timeworkers against which other groups (temporary agency workers) were compared. There were also controversial findingsthat should not be legally present in temporary agency work. Being just a pilot study, it is expected that this study has several limitations; sample size was limited, parts of the data were fragmented, many questions were left unanswered,translation problems and locally homogenous participants. However, this pilot test provided important information fora larger questionnaire that will be aimed to a larger audience nationwide in Finland later 2019–2020.

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Series: International journal of business and administrative studies
ISSN: 2415-0541
ISSN-E: 2414-3081
ISSN-L: 2415-0541
Volume: 6
Issue: 2
Pages: 65 - 72
DOI: 10.20469/ijbas.6.10001-2
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Funding: The author would like to extend special thanks to Suomen Kulttuurirahasto (The Finnish Cultural Foundatation), Kansan Sivistysrahasto (People’s Education Fund in Finland), Ahti Pekkalan säätiö (Ahti Pekkala Fund) and to Petri Määttä, without his contribution this paper would not have been possible.
Copyright information: © 2020 The Author(s). Published by KKG Publications. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International.