University of Oulu

Korhonen Olli, Mylonopoulou Vasiliki, & Giunti Guido. (2020). Service Personalization in IT-Supported Finnish Healthcare. Studies in Health Technology and Informatics, 270(Digital Personalized Health and Medicine), 1385–1386.

Service personalization in IT-supported Finnish healthcare

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Author: Korhonen, Olli1; Mylonopoulou, Vasiliki2; Giunti, Guido3
Organizations: 1University of Oul
2University of Gothenburg
3University of Oulu
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.1 MB)
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Language: English
Published: IOS Press, 2020
Publish Date: 2020-09-25


This paper reports a case study on the spontaneous personalization discussions emerged from interviews with healthcare professionals when asked about their work practices and the role of information technology (IT) during consultations. We thematically analyzed the personalization elements using an existing personalization framework to provide insights on the service personalization. Our results contribute to the better design of IT solutions that can support health services’ personalization.

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Series: Studies in health technology and informatics
ISSN: 0926-9630
ISSN-E: 1879-8365
ISSN-L: 0926-9630
ISBN Print: 978-1-64368-082-8
Pages: 1385 - 1386
DOI: 10.3233/SHTI200454
Host publication: Digital Personalized Health and Medicine
Host publication editor: Pape-Haugaard, L. B.
Lovis, C.
Madsen, I. C.
Weber, P.
Nielsen, P. H.
Scott, P.
Conference: Medical Informatics Europe Conference
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © 2020 European Federation for Medical Informatics (EFMI) and IOS Press. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0).