University of Oulu

Rajanen, M. (2020). Usability Cost-Benefit Analysis for Information Technology Applications and Decision Making. In Idemudia, E. C. (Eds.), Handbook of Research on IT Applications for Strategic Competitive Advantage and Decision Making (pp. 136-152). IGI Global. http://doi:10.4018/978-1-7998-3351-2.ch008

Usability cost-benefit analysis for information technology applications and decision making

Saved in:
Author: Rajanen, Mikko1
Organizations: 1University of Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.5 MB)
Persistent link:
Language: English
Published: IGI Global, 2020
Publish Date: 2020-10-01


Usability is an important quality attribute for information technology (IT) applications. However, integrating usability design and evaluation as an integral part of the development processes in information technology development organizations is still a challenge. This chapter gives an overview on the usability cost-benefit analysis models and provides some example cases of the importance of usability. These models and cases can be used by usability professionals to motivate the organizational management to provide resources for usability work and to integrate usability work as part of the development process. The target audience for this chapter are professionals and researchers working in the field of IT, managers in IT development organizations, as well as managers in organizations acquiring and using IT.

see all

ISBN: 978-179-98335-3-6
ISBN Print: 978-179-98335-1-2
Pages: 136 - 152
DOI: 10.4018/978-1-7998-3351-2.ch008
Host publication: Handbook of Research on IT Applications for Strategic Competitive Advantage and Decision Making
Host publication editor: Idemudia, Efosa Carroll
Type of Publication: A3 Book chapter
Field of Science: 113 Computer and information sciences
Copyright information: © IGI Global 2020.