University of Oulu

Rajanen D. (2020) Beyond Reading Media and Interaction Behavior: Self-reported User Satisfaction and Cognitive Implications of Digitized Reading Patterns. In: Siarheyeva A., Barry C., Lang M., Linger H., Schneider C. (eds) Advances in Information Systems Development. ISD 2019. Lecture Notes in Information Systems and Organisation, vol 39. Springer, Cham.

Beyond reading media and interaction behavior : self-reported user satisfaction and cognitive implications of digitized reading patterns

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Author: Rajanen, Dorina1
Organizations: 1University of Oulu, Oulu, Finland
Format: article
Version: accepted version
Access: embargoed
Persistent link:
Language: English
Published: Springer Nature, 2020
Publish Date: 2022-08-01


This paper examines the reading and navigation (browsing) behavior and the user satisfaction when interacting with a traditional and digital newspaper during an experiment. The qualitative, visual inspection of the interaction behavior allowed to identify the reading and navigation patterns specific to the reading media. The patterns were quantified as duration to assess the amount of time dedicated for reading, in contrast to navigation. The results show that, in the paper reading condition, the reading time was higher when compared to the tablet condition. In contrast, the navigation time was generally higher in the tablet than in the paper condition, with possible consequences on cognitive load. Users’ satisfaction with the traditional newspaper was higher than in the case of digital reading. The findings are discussed considering the limited capacity of mediated message processing model. Implications for designing digital reading interfaces are formulated.

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Series: Lecture notes in information systems and organisation
ISSN: 2195-4968
ISSN-E: 2195-4976
ISSN-L: 2195-4968
ISBN: 978-3-030-49644-9
ISBN Print: 978-3-030-49643-2
Pages: 19 - 36
DOI: 10.1007/978-3-030-49644-9_2
Host publication: Advances in Information Systems Development: Information Systems Beyond 2020
Host publication editor: Siarheyeva, Alena
Barry, Chris
Lang, Michael
Linger, Henry
Schneider, Christoph
Type of Publication: A3 Book chapter
Field of Science: 113 Computer and information sciences
Funding: This study was possible with the support of numerous people to whom I am grateful. The data collection was possible thanks to working in a project led by Professor Niklas Ravaja at Aalto University (Next Media). The coding of the video data was assisted by three students as part of their project course at University of Oulu: Pertti Karhapää, Paavo Orajärvi, and Juho Tapani. I am also grateful to Dr. Mikko Salminen for earlier comments on this study and to the three aforementioned students for their comments and insights during the project course work. The writing of the article was finalized during a research grant I have received from Jenny and Antti Wihuri Foundation (Pro-ject "Climate Change in the News").
Copyright information: © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020. This is a post-peer-review, pre-copyedit version of an article published in Advances in Information Systems Development: Information Systems Beyond 2020. The final authenticated version is available online at: