University of Oulu

Bhatti, W.A., Glowik, M. and Arslan, A. (2021), "Knowledge sharing motives and value co-creation behavior of the consumers in physiotherapy services: a cross-cultural study", Journal of Knowledge Management, Vol. 25 No. 5, pp. 1128-1145.

Knowledge sharing motives and value co-creation behavior of the consumers in physiotherapy services : a cross-cultural study

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Author: Bhatti, Waheed Akbar1; Glowik, Mario2; Arslan, Ahmad3
Organizations: 1School of Marketing & Communications, University of Vaasa, Finland
2Berlin School of Economics and Law, Germany
3Department of Marketing, Management and International Business, Oulu Business School, University of Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.3 MB)
Persistent link:
Language: English
Published: Emerald, 2021
Publish Date: 2020-11-17


Purpose: This study aims to investigate the role of consumers’ (patients) motives in knowledge sharing and value co-creation with the service provider in the context of physiotherapy services.

Design/methodology/approach: The authors used partial least squares structural equation modeling for the analysis of the physiotherapy services users’ data from Germany and Pakistan.

Findings: The results show that in both consumer groups, individualizing, empowering and development motives are common influences on the willingness to share knowledge leading to value co-creation. However, the relating, ethical and concerted motives show varying influences in the data set.

Research limitations/implications: A key research implication relates to specifying the link between consumer knowledge sharing and value creation and the role of cultural factors in this context. It is one of the first studies to undertake a comparative analysis in this specific context by highlighting the changing role of consumers from collective and individualistic societies, in influencing service provision through participation in the service exchange.

Practical implications: For the managerial audience, this paper highlights the importance of being sensitive to cultural elements as they tend to influence personal knowledge sharing by the consumer, especially in the well-being sector, which ultimately influences the value co-creation.

Originality/value: To the best of the authors’ knowledge, the current paper is one of the first studies focusing on the knowledge sharing motives of consumers in the specific context of physiotherapy services leading to value co-creation. Moreover, specific focus on individual consumer’s motives and their role in comparative, cross-cultural settings, adds further value to the contribution of this study.

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Series: Journal of knowledge management
ISSN: 1367-3270
ISSN-E: 1758-7484
ISSN-L: 1367-3270
Volume: 25
Issue: 5
Pages: 1128 - 1145
DOI: 10.1108/JKM-04-2020-0273
Type of Publication: A1 Journal article – refereed
Field of Science: 512 Business and management
Copyright information: © 2020, Emerald Publishing Limited. This AAM is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher'.