Huhtakangas, M, Tuomikoski, A‐M, Kyngäs, H, Kanste, O. Frequent attenders' experiences of encounters with healthcare personnel: A systematic review of qualitative studies. Nurs Health Sci. 2020; 1– 16. https://doi.org/10.1111/nhs.12784
Frequent attenders’ experiences of encounters with healthcare personnel : a systematic review of qualitative studies
|Author:||Huhtakangas, Moona1; Tuomikoski, Anna-Maria2; Kyngäs, Helvi1,3;|
1Department of Nursing Science and Health Management, University of Oulu, Oulu, Finland
2Oulu University of Applied Sciences (Principal Lecturer), The Finnish Centre for Evidence- Based Health care: A JBI Centre of Excellence, Oulu, Finland
3Department of Nursing Science and Health Management, University of Oulu, Medical Research Centre, University Hospital of Oulu, Oulu, Finland
|Persistent link:|| http://urn.fi/urn:nbn:fi-fe2020111992022
John Wiley & Sons,
|Publish Date:|| 2021-10-09
Rather than measure demographic factors such as socioeconomics, the aim of this study was to examine the lived experience of frequent attenders by synthesizing findings on their encounters with healthcare personnel. The Scopus, CINAHL, PsycARTICLES, and PubMed (Medline) databases were searched in May 2020 in order to screen studies by title and abstract (n = 1794) and full‐text (n = 20). Findings from the included studies (n = 6) were then pooled using meta‐aggregation, yielding the following results: difficulties in resolving frequent attenders’ situations may create “service circles,” frustrating patients with their situation; frequent attenders’ own expertise regarding their condition should be recognized and valued alongside that of healthcare professionals when performing collaborative care; a lack of empathy and disparagement may make frequent attenders feel misunderstood and unappreciated; frequent attenders should be recognized as individuals by taking their circumstances into account and providing support accordingly. Frequent attenders’ experiences demonstrate the importance of shared decision‐making, continuity of care, and acknowledging these patients’ individual circumstances. Identifying the variety of frequent attenders’ service needs by synthesizing their experiences is a practical way of organizing patient‐centered healthcare services.
Nursing & health sciences
|Type of Publication:||
A2 Review article in a scientific journal
|Field of Science:||
3141 Health care science
© 2020 John Wiley & Sons Australia, Ltd. This is the peer reviewed version of the following article: Huhtakangas, M, Tuomikoski, A‐M, Kyngäs, H, Kanste, O. Frequent attenders' experiences of encounters with healthcare personnel: A systematic review of qualitative studies. Nurs Health Sci. 2020; 1– 16, which has been published in final form at https://doi.org/10.1111/nhs.12784. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.