University of Oulu

Huhtakangas, M, Tuomikoski, A‐M, Kyngäs, H, Kanste, O. Frequent attenders' experiences of encounters with healthcare personnel: A systematic review of qualitative studies. Nurs Health Sci. 2020; 1– 16. https://doi.org/10.1111/nhs.12784

Frequent attenders’ experiences of encounters with healthcare personnel : a systematic review of qualitative studies

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Author: Huhtakangas, Moona1; Tuomikoski, Anna-Maria2; Kyngäs, Helvi1,3;
Organizations: 1Department of Nursing Science and Health Management, University of Oulu, Oulu, Finland
2Oulu University of Applied Sciences (Principal Lecturer), The Finnish Centre for Evidence- Based Health care: A JBI Centre of Excellence, Oulu, Finland
3Department of Nursing Science and Health Management, University of Oulu, Medical Research Centre, University Hospital of Oulu, Oulu, Finland
Format: article
Version: accepted version
Access: embargoed
Persistent link: http://urn.fi/urn:nbn:fi-fe2020111992022
Language: English
Published: John Wiley & Sons, 2020
Publish Date: 2021-10-09
Description:

Abstract

Rather than measure demographic factors such as socioeconomics, the aim of this study was to examine the lived experience of frequent attenders by synthesizing findings on their encounters with healthcare personnel. The Scopus, CINAHL, PsycARTICLES, and PubMed (Medline) databases were searched in May 2020 in order to screen studies by title and abstract (n = 1794) and full‐text (n = 20). Findings from the included studies (n = 6) were then pooled using meta‐aggregation, yielding the following results: difficulties in resolving frequent attenders’ situations may create “service circles,” frustrating patients with their situation; frequent attenders’ own expertise regarding their condition should be recognized and valued alongside that of healthcare professionals when performing collaborative care; a lack of empathy and disparagement may make frequent attenders feel misunderstood and unappreciated; frequent attenders should be recognized as individuals by taking their circumstances into account and providing support accordingly. Frequent attenders’ experiences demonstrate the importance of shared decision‐making, continuity of care, and acknowledging these patients’ individual circumstances. Identifying the variety of frequent attenders’ service needs by synthesizing their experiences is a practical way of organizing patient‐centered healthcare services.

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Series: Nursing & health sciences
ISSN: 1441-0745
ISSN-E: 1442-2018
ISSN-L: 1441-0745
Volume: Early view
Issue: Early view
DOI: 10.1111/nhs.12784
OADOI: https://oadoi.org/10.1111/nhs.12784
Type of Publication: A2 Review article in a scientific journal
Field of Science: 3141 Health care science
Subjects:
Copyright information: © 2020 John Wiley & Sons Australia, Ltd. This is the peer reviewed version of the following article: Huhtakangas, M, Tuomikoski, A‐M, Kyngäs, H, Kanste, O. Frequent attenders' experiences of encounters with healthcare personnel: A systematic review of qualitative studies. Nurs Health Sci. 2020; 1– 16, which has been published in final form at https://doi.org/10.1111/nhs.12784. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.