University of Oulu

Väyrynen, Karin and Lanamäki, Arto, "Policy Ambiguity and Regulative Legitimacy of Technology: Legal Indeterminacy as Result of an Ambiguous Taximeter Regulation" (2020). ICIS 2020 Proceedings. 4.

Policy ambiguity and regulative legitimacy of technology : legal indeterminacy as result of an ambiguous taximeter regulation

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Author: Väyrynen, Karin1; Lanamäki, Arto2
Organizations: 1University of Oulu, PO Box 8000, FI-90570 Oulu, Finland
2University of Vaasa; Tallinn University PO Box 700 FI-65101 Vaasa, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.5 MB)
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Language: English
Published: Association for Information Systems (AIS), 2020
Publish Date: 2020-12-08


Institutions influence the design, use and adoption of information technologies. The IS field has a long tradition in institutional analyses, especially concerning how ICT gains legitimacy in organizational settings. However, few analyses have been con-ducted on how legal reforms influence regulative ICT legitimacy. We studied the effect of policy ambiguity on regulative legitimacy through a revelatory case study of a legal reform concerning the taximeter regulation in Finland. The regulation changed from being specific and providing legal certainty to being ambiguous and resulting in legal indeterminacy. We contribute to the IS institutions and legitimacy research stream by arguing that the transition from specific to ambiguous regulation shifted the locus of regulative legitimacy from an inherent property of legal formulation to a processual form, and provide a framework to support studies on regulative change by distinguishing between type of policy and legal state of the technology. Our study has methodological implications.

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ISBN: 978-1-7336325-5-3
Pages: 1 - 18
Article number: 1567
Host publication: International Conference on Information Systems (ICIS) : ICIS 2020 Proceedings
Conference: International Conference on Information Systems
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Funding: The first author is very grateful to the Jenny and Antti Wihuri Foundation for their financial support for data collection and their research grant for this research. Both authors would like to thank the Academy of Finland (PROFI4) GenZ short-term research action for providing financial support for the data collection. We are indebted to the interviewees for sharing with us their valuable insights and time.
Copyright information: © Association for Information Systems (AIS) 2020. The Definitive Version of Record can be found online at: