University of Oulu

Lintula, J., Tuunanen, T., Päivärinta, T., Value co-creation for smart villages : the institutionalization of regional service ecosystems, ICIS 2020 Proceedings, Dec 13-16 2020, ISBN: 978-1-7336325-5-3, article no. 1330

Value co-creation for smart villages : the institutionalization of regional service ecosystems

Saved in:
Author: Lintula, Juuli1; Tuunanen, Tuure1; Päivärinta, Tero2,3
Organizations: 1PO Box 35 (Agora), FI-40014 University of Jyväskylä, Finland
2PO Box 4500, FI-90014 University of Oulu, Finland
3Luleå Univ. of Technology, Sweden
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.6 MB)
Persistent link:
Language: English
Published: Association for Information Systems (AIS), 2020
Publish Date: 2021-01-13


Building a versatile portfolio of public and private digital-enabled services is vital in rural and sparsely populated regions, where traditional market mechanisms alone cannot guarantee the availability of essential services. However, contemporary services tend to build on prevalent institutions, often governed by decisions based on market mechanisms, such as economies of scale — service-by-service and village-by-village. A shift is suggested towards networks of smart villages co-creating value as regional service ecosystems. We draw from institutional theory and employ the Service-dominant logic (SDL) framework in investigating value co-creation in rural villages in Sweden. Analyzing 53 laddering interviews, we derive scripts encoding institutional principles for innovating bundles of digital-enabled services. The study brings forth novel insight for e-government research and practice, and the SDL discourse therein, on outlining required institutional practices and institutional work to counteract plain market mechanisms for governing value co-creation on smart rural service portfolios.

see all

ISBN Print: 978-1-7336325-5-3
Article number: 1330
Host publication: ICIS 2020 Proceedings, Dec 13-16 2020
Conference: International Conference on Information Systems
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © 2020 Association for Information Systems (AIS).