University of Oulu

Ukpabi, D., Olaleye, S., & Karjaluoto, H. (2021). Factors Influencing Tourists’ Intention to Use COVID-19 Contact Tracing App. In Information and Communication Technologies in Tourism 2021 (pp. 504–516). Springer International Publishing.

Factors influencing tourists’ intention to use COVID-19 contact tracing app

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Author: Ukpabi, Dandison1; Olaleye, Sunday2; Karjaluoto, Heikki1
Organizations: 1University of Jyväskylä, Jyväskylä, Finland
2University of Oulu, Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.3 MB)
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Language: English
Published: Springer, Cham, 2021
Publish Date: 2021-02-15


The purpose of this study was to develop and test a model that explores the antecedents of tourists’ acceptance of COVID-19 contact tracing app (CTA). Data was obtained from a crowdsourcing platform (Pollfish), in which 400 respondents answered the questionnaire. We used SmartPLS to analyse the data. Results reveal that trust and structural assurance have the strongest relationship. Furthermore, the relationship between trust and destination safety was positive. Finally, self-efficacy moderated the relationship between trust and intention, implying that trust was stronger for tourists who have higher levels of self-efficacy. Recommendations are offered.

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ISBN: 978-3-030-65785-7
ISBN Print: 978-3-030-65784-0
Pages: 504 - 516
DOI: 10.1007/978-3-030-65785-7_48
Host publication: Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 eTourism Conference
Host publication editor: Wörndl, Wolfgang
Koo, Chulmo
Stienmetz, Jason L.
Conference: Information and Communication Technologies in Tourism
Type of Publication: A4 Article in conference proceedings
Field of Science: 512 Business and management
113 Computer and information sciences
Copyright information: © The Author(s) 2021. This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License ( http://​creativecommons.​org/​licenses/​by/​4.​0/​), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.