University of Oulu

H. O. Obie et al., "A First Look at Human Values-Violation in App Reviews," 2021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS), 2021, pp. 29-38, doi: 10.1109/ICSE-SEIS52602.2021.00012

A first look at human values-violation in app reviews

Saved in:
Author: Obie, Humphrey O.1; Hussain, Waqar1; Xia, Xin1;
Organizations: 1Monash University, Melbourne, Australia
2CSIRO’s Data61, Melbourne, Australia
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.3 MB)
Persistent link:
Language: English
Published: Institute of Electrical and Electronics Engineers, 2021
Publish Date: 2021-05-12


Ubiquitous technologies such as mobile software applications (mobile apps) have a tremendous influence on the evolution of the social, cultural, economic, and political facets of life in society. Mobile apps fulfil many practical purposes for users including entertainment, transportation, financial management, etc. Given the ubiquity of mobile apps in the lives of individuals and the consequent effect of these technologies on society, it is essential to consider the relationship between human values and the development and deployment of mobile apps. The many negative consequences of violating human values such as privacy, fairness or social justice by technology have been documented in recent times. If we can detect these violations in a timely manner, developers can look to better address them. To understand the violation of human values in a range of common mobile apps, we analysed 22,119 app reviews from Google Play Store using natural language processing techniques. We base our values violation detection approach on a widely accepted model of human values; the Schwartz theory of basic human values. The results of our analysis show that 26.5% of the reviews contained text indicating user perceived violations of human values. We found that benevolence and self-direction were the most violated value categories, and conformity and tradition were the least violated categories. Our results also highlight the need for a proactive approach to the alignment of values amongst stakeholders and the use of app reviews as a valuable additional source for mining values requirements.

see all

ISBN: 978-1-6654-0139-5
ISBN Print: 978-1-6654-2973-3
Pages: 1 - 10
DOI: 10.1109/ICSE-SEIS52602.2021.00012
Host publication: 2021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS)
Conference: International Conference on Software Engineering
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Funding: This work is supported by ARC Discovery Grant DP200100020. Grundy is supported by ARC Laureate Fellowship FL190100035. Xia is supported by ARC DECRA DE200100021. Li is supported by ARC DECRA DE200100016.
Copyright information: © 2021 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.