University of Oulu

H. Hietala, T. Päivärinta, Benefits Realisation in Post-Implementation Development of ERP Systems: A Case Study, Procedia Computer Science, Volume 181, 2021, Pages 419-426, ISSN 1877-0509,

Benefits realisation in post-implementation development of ERP systems : a case study

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Author: Hietala, H.1; Päivärinta, T.1,2
Organizations: 1M3S Research Group, University of Oulu, Finland
2Information Systems, Luleå University of Technology, Sweden
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.4 MB)
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Language: English
Published: Elsevier, 2021
Publish Date: 2021-06-15


Enterprise Resource Planning (ERP) systems influence organisational performance and business strategies significantly. However, identifying, managing, and realising expected benefits of ERP is challenging. The existing ERP research has largely focused on the implementation phase leaving post-implementation development understudied. Yet, post-implementation development ensures continuing benefits. This paper documents a single-case study on benefits realisation in post-implementation ERP development. The results imply that benefits realisation practices can improve job satisfaction while lack of it can lead to unused solutions. Outdated and evolved business processes, complicated further by workarounds, hinder on-going ERP development. Consequently, benefits realisation is hindered as well. Moreover, when subsidiaries are unable to identify new benefits on their own and while the benefits may even vary from one subsidiary to another, the complexity of benefits realisation increases. Altogether, the article highlights four empirical findings on issues influencing post-implementation benefits realisation and four issues on post implementation ERP development in general.

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Series: Procedia. Computer science
ISSN: 1877-0509
ISSN-E: 1877-0509
ISSN-L: 1877-0509
Pages: 419 - 426
DOI: 10.1016/j.procs.2021.01.186
Host publication: 2020 International Conference on ENTERprise Information Systems - International Conference on Project MANagement and International Conference on Health and Social Care Information Systems and Technologies, CENTERIS/ProjMAN/HCist 2020
Host publication editor: Cruz-Cunha, M. M.
Martinho, R.
Rijo, R.
Mateus-Coelho, N.
Domingos, D.
Peres, E.
Conference: International Conference on ENTERprise Information Systems
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © 2021 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license ( Peer-review under responsibility of the scientific committee of the CENTERIS - International Conference on ENTERprise Information Systems / ProjMAN - International Conference on Project MANagement / HCist - International Conference on Health and Social Care Information Systems and Technologies 2020 10.1016/j.procs.2021.01.186.