University of Oulu

Agyei E.E.Y.F., Oinas-Kukkonen H. (2021) Are User Manuals Obsolete with Persuasive Systems?. In: Ali R., Lugrin B., Charles F. (eds) Persuasive Technology. PERSUASIVE 2021. Lecture Notes in Computer Science, vol 12684. Springer, Cham.

Are user manuals obsolete with persuasive systems?

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Author: Frimponmaa Agyei, Eunice Eno Yaa1; Oinas-Kukkonen, Harri1
Organizations: 1University of Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.2 MB)
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Language: English
Published: Springer Nature, 2021
Publish Date: 2021-11-10


Ensuring that users can successfully perform their primary tasks and achieve their behavioral goals is critical for the success of persuasive system. Are user manuals needed to achieve this goal? In this paper, we sought to understand the role of end-user documentation for persuasive systems. 50 persuasive apps from the Google Play Store were analysed to determine the importance of user manuals or guides for persuasive health apps. Although based on a small data set, our results show that in most cases persuasive systems need user documentation and hence we encourage developers of such systems to allocate resources for creating quality documentation for their users.

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Series: Lecture notes in computer science
ISSN: 0302-9743
ISSN-E: 1611-3349
ISSN-L: 0302-9743
ISBN: 978-3-030-79460-6
ISBN Print: 978-3-030-79459-0
Pages: 320 - 327
DOI: 10.1007/978-3-030-79460-6_25
Host publication: Persuasive Technology. 16th International Conference, PERSUASIVE 2021 Virtual Event, April 12–14, 2021 Proceedings
Host publication editor: Ali, Raian
Lugrin, Birgit
Charles, Fred
Conference: International Conference on Persuasive Technology
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © Springer Nature Switzerland AG 2021.This is a post-peer-review, pre-copyedit version of an article published in Persuasive Technology. 16th International Conference, PERSUASIVE 2021 Virtual Event, April 12–14, 2021 Proceedings. The final authenticated version is available online at: