University of Oulu

Reiman, A. (2021), "Human factors and maintenance in delivery transportation: drivers' work outside the cab in focus", Journal of Quality in Maintenance Engineering, Vol. 27 No. 3, pp. 465-482.

Human factors and maintenance in delivery transportation : drivers‘ work outside the cab in focus

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Author: Reiman, Arto1
Organizations: 1Industrial Engineering and Management, Faculty of Technology, University of Oulu, Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.2 MB)
Persistent link:
Language: English
Published: Emerald, 2021
Publish Date: 2021-11-19


Purpose: To investigate safety at truck drivers‘ work outside the cab with a special focus on work environment and equipment maintenance to prevent occupational accidents.

Design/methodology/approach: Two statistical databases on Finnish occupational accidents for truck drivers are analysed. Firstly, the national accident statistics database is examined to understand the broad context, and secondly a database on fatal accidents is analysed to better understand the root causes of the accidents and their relationship to human factors in maintenance. Based on the root cause analysis, four accident scenarios are created, and risk management measures are prioritized by occupational safety and health specialists (n = 7).

Findings: The study shows that there are a variety of accidents in truck drivers‘ work. Most of the accidents occur outside the cab while performing tasks other than driving. Further, in-depth analysis of the fatal accidents increases understanding of the possibilities of different risk management and maintenance actions in preventing such accidents.

Research limitations/implications: Databases contain different limitations concerning the data.

Practical implications: Truck drivers‘ work environments are wide in nature. Efficient safety management requires broad participation from different stakeholders. In addition to safe work activities, work environment and equipment maintenance is highlighted as a key component for safe and fluent delivery transportation.

Social implications: Road transportation forms a backbone of modern society. Accidents affect the efficiency of transportation and cause manifold costs reaching all the way to the societal level.

Originality/value: This study adds an important dimension of delivery transportation to a current scientific discussion on human factors and maintenance.

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Series: Journal of quality in maintenance engineering
ISSN: 1355-2511
ISSN-E: 1758-7832
ISSN-L: 1355-2511
Volume: 27
Issue: 3
Pages: 465 - 482
DOI: 10.1108/JQME-05-2020-0035
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Copyright information: © 2021 Emerald Publishing Limited. This AAM is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher.