University of Oulu

Nutrokpor, C.; Ekpezu, A.O.; Wiafe, A.; Wiafe, I. (2021) Exploring the impact of persuasive system features on user sentiments in health and fitness apps. In Proceedings of the Ninth International Workshop on Behavior Change Support Systems (eds. Tikka P.; Shevchuk N.; Oinas-Kukkonen H.), pp. 25-39,

Exploring the impact of persuasive system features on user sentiments in health and fitness apps

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Author: Nutrokpor, Charles1; Ekpezu, Akon O.2; Wiafe, Abigail3;
Organizations: 1Department of Computer Science, University of Ghana, Accra, Ghana
2Faculty of Information Technology and Electrical Engineering, University of Oulu, Finland
3School of Computing University of Eastern Finland, Joensuu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.6 MB)
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Language: English
Published: RWTH Aachen University, 2021
Publish Date: 2021-12-20


Although behavioural change support systems have proven to be effective in changing user’s behaviour, the need to design effective persuasive systems that optimize persuasive experiences of users continue to remain a challenge. This study seeks to contribute to existing literature that aims at addressing this challenge. Using stratified random sampling technique, 23 health and fitness iOS and Android apps were selected. User reviews of each app were downloaded and compared with the corresponding persuasive systems features using cluster analysis. The findings demonstrated that more system features do not produce higher positive sentiment. It was also observed that apps with more social support features were associated with higher frequencies of fear, sadness and anger related sentiments.

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Series: CEUR workshop proceedings
ISSN: 1613-0073
ISSN-E: 1613-0073
ISSN-L: 1613-0073
Pages: 25 - 39
Host publication: 9th International Workshop on Behavior Change Support Systems, BCSS 2021
Host publication editor: Tikka, Piiastiina
Shevchuk, Nataliya
Oinas-Kukkonen, Harri
Conference: International workshop on behavior change support systems
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © 2021 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).