University of Oulu

Clemmensen, Torkil; Iivari, Netta; Rajanen, Dorina; Sivaji, Ashok (2021) Organized UX professionalism on individual, organizational, and society levels. In: Digital Proceedings of the Working Conference of the IFIP WG 13.6 Human Work Interaction Design – Beijing, China / Remote participation – May 15-16, 2021.

Organized UX professionalism on individual, organizational, and society levels

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Author: Clemmensen, Torkil1; Iivari, Netta2; Rajanen, Dorina2;
Organizations: 1Copenhagen Business School, Copenhagen, Denmark
2University of Oulu, Oulu, Finland
3MIMOS Technology Solutions, Kuala Lumpur, Malaysia
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.5 MB)
Persistent link: http://urn.fi/urn:nbn:fi-fe202201031020
Language: English
Published: Human Work Interaction Design, 2021
Publish Date: 2022-01-03
Description:

Abstract

The notion of user experience (UX) has, for a long time, guided both research and practice in the design of user-centric information technology (IT). Today, organizing and managing are increasingly considered as issues for UX professionals to deal with. We propose the term ‘Organized UX professionalism’ to help reveal the unique nature of organized professionalism for UX and support the further development of the profession. In this study, we examined the phenomenon of Organized UX Professionalism through a survey eliciting the views of 422 UX professionals across five countries. The results showed that Organized UX Professionalism consists of a management-minded work orientation, innovative tool use, highly social best practices, organizational user centeredness, community participation, and the maturity of the UX and usability concepts in the local society. Surprisingly, UX professionals resist changing their definition of usability and UX toward organizational and human-oriented definitions. We discuss possible actions of returning to ‘certified usability professionalism’ versus ‘going beyond the idea of the UX professionalism’ towards organization specific UX only. The notion of Organized UX Professionalism can help conceptualize, measure, develop, and manage the work of UX professionals.

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Pages: 1 - 32
Host publication: Digital Proceedings of the Working Conference of the IFIP WG 13.6 Human Work Interaction Design – Beijing, China / Remote participation – May 15-16, 2021
Conference: Working conference on human work interaction design
Type of Publication: D3 Professional conference proceedings
Field of Science: 113 Computer and information sciences
Subjects:
Copyright information: © 2021 The Authors.