University of Oulu

Leposky, T., Arslan, A., Gölgeci, I., & Callaghan, D. (2022). Absorptive capacity, value creation and new service development in multinational enterprises: The role of knowledge flows between customers, subsidiaries and headquarters. In Z. Khan, S. R. Nair, & Y. K. Lew (Eds.), Research handbook on knowledge transfer and international business (pp. 210-225). Edward Elgar Publishing. https://doi.org/10.4337/9781788976114

Absorptive capacity, value creation and new service development in multinational enterprises : the role of knowledge flows between customers, subsidiaries and headquarters

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Author: Leposky, Tiina1; Arslan, Ahmad2; Gölgeci, Ismail3;
Organizations: 1School of Marketing & Communication, University of Vaasa, Finland
2Department of Marketing, Management & International Business, Oulu Business School, University of Oulu, Finland
3School of Business & Sciences, Department of Business Development & Technology, Aarhus University, Denmark
4Liverpool Business School, Liverpool John Moores University, UK
Format: article
Version: accepted version
Access: embargoed
Persistent link: http://urn.fi/urn:nbn:fi-fe2022041328530
Language: English
Published: Edward Elgar Publishing, 2022
Publish Date: 2022-07-18
Description:

Abstract

Absorptive capacity has been widely used in management and international business (IB) studies to explain the way organisations use external information to their benefit in commercial exchanges. This chapter attempts to extend the concept by applying it to the relationships between customer-subsidiary-headquarter (HQ) of multinational enterprises (MNEs), where the subsidiary acts as the focal unit for knowledge flows. We further use absorptive capacity concept to explain the knowledge inflows, in terms of new service development and knowledge outflows, leading to value creation. Based on in-depth theoretical discussions, we present propositions addressing the organisational and social dynamics in the four phases of absorptive capacity, from acquisition and assimilation, to transformation and exploitation.

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Series: Research handbooks in business and management
ISBN: 978-1-78897-611-4
ISBN Print: 978-1-78897-610-7
Pages: 210 - 225
DOI: 10.4337/9781788976114.00019
OADOI: https://oadoi.org/10.4337/9781788976114.00019
Host publication: Research handbook on knowledge transfer and international business
Host publication editor: Khan, Zaheer
Nair, Smitha R.
Lew, Yong K.
Type of Publication: A3 Book chapter
Field of Science: 512 Business and management
Subjects:
Copyright information: © Editors and Contributors Severally 2022. This is a draft chapter/article. The final version is available in Research Handbook on Knowledge Transfer and International Business, edited by Z. Khan, S. R. Nair, & Y. K. Lew, published in 2022, Edward Elgar Publishing Ltd. https://doi.org/10.4337/9781788976114. The material cannot be used for any other purpose without further permission of the publisher, and is for private use only.