University of Oulu

Phusavat, K., Pastuszak, Z., Hidayanto, A. N., & Majava, J. (2022). Feedback and human learning: Preliminary insights from disengaged students. Human Systems Management, 41(1), 17–25.

Feedback and human learning : preliminary insights from disengaged students

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Author: Phusavat, Kongkiti1; Pastuszak, Zbigniew2; Hidayanto, Achmad Nizar3;
Organizations: 1Department of Industrial Engineering, Kasetsart University, Bangkok, Thailand
2Institute of Management and Quality Sciences, Department of Information Systems and SCM, Maria Curie-Sklodowska Univeristy, Lublin, Poland
3Department of Information Systems and Information Technology, Universitas Indonesia, Depok, Indonesia
4Department of Industrial Engineering and Management, Oulu University, Linnanmaa, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 1.3 MB)
Persistent link:
Language: English
Published: IOS Press, 2022
Publish Date: 2022-04-14


Background: How to reconnect the disengaged learners has been a major challenge for human learning. Motivating the disengaged learners through traditional interventions has not been effective.

Objective: The study aims to examine whether feedback from an external unit would be more persuasive for the disengaged learners. The perception on a lack of learning stems from poor attitude of learning, poor behavior, laziness, and lack of learning ability and attention.

Methods: A foreign business community has collaborated with two Bangkok Metropolitan Administration schools since 2016 on creating constructive and indirect feedback. There were 337 students from both schools participated in the survey. 163 students participated in the revised practices while 174 students attended the traditional practices.

Results: The results show the gap between the two groups on the effects from constructive and indirect feedback. The disengaged students from the revised pedagogy show that they are attracted to constructive feedback and indirect feedback more.

Conclusions: The findings show that, unlike the traditional paradigm, the disengaged students are perceptive to external feedback. The findings show some consistency with previous studies. Integrating external feedback can attract the attention from the disengaged students which could potentially contribute to human learning.

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Series: Human systems management
ISSN: 0167-2533
ISSN-E: 1875-8703
ISSN-L: 0167-2533
Volume: 41
Issue: 1
Pages: 17 - 25
DOI: 10.3233/HSM-201148
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Copyright information: © 2022 IOS Press. The definitive and edited version of this article is published in Human Systems Management,