Wang, Tingting; Giunti, Guido; Melles, Marijke; Goossens, Richard (2022) Design-relevant factors affecting the patient experience in digital health : preliminary results of an umbrella systematic review. In Otero, Paula et al. (Eds.) MEDINFO 2021: One World, One Health – Global Partnership for Digital Innovation, vol. 290, pp. 862-866, http://dx.doi.org/10.3233/shti220202
Design-relevant factors affecting the patient experience in digital health : preliminary results of an umbrella systematic review
|Author:||Wang, Tingting1; Giunti, Guido1,2; Melles, Marijke1;|
1Faculty of Industrial Design Engineering, Delft University of Technology, Delft, the Netherlands
2University of Oulu, Oulu, Finland
|Online Access:||PDF Full Text (PDF, 0.4 MB)|
|Persistent link:|| http://urn.fi/urn:nbn:fi-fe2022061747295
|Publish Date:|| 2022-06-17
Since Covid-19, digital health interventions (DHIs) have been embraced as never before. The pandemic led to many new challenges, including the patient experience in digital health care delivery. In this literature study, we identified and synthesized factors that impact patient experience in digital health (dPEx), and reviewed the methods and strategies relevant to its design and implementation. We conducted an umbrella review including 15 reviews representing 543 studies. Four themes were identified that describe design-relevant factors that impact dPEx: individual context, content, technical issues, and design features. We propose a preliminary framework to explain the relationship between each factor and support user-centered design efforts. Further research is needed to identify which factors have the most impact.
Studies in health technology and informatics
|Pages:||862 - 866|
MEDINFO 2021: One World, One Health : Global Partnership for Digital Innovation,Studies in Health Technology and Informatics: Proceedings of the 18th World Congress on Medical and Health Informatics
|Host publication editor:||
Martin, Susan Z.
World congress on medical and health informatics
|Type of Publication:||
A4 Article in conference proceedings
|Field of Science:||
113 Computer and information sciences
3121 General medicine, internal medicine and other clinical medicine
318 Medical biotechnology
616 Other humanities
This work was supported by the [China Scholarship Council] under Grant .
© 2022 International Medical Informatics Association (IMIA) and IOS Press. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0).