University of Oulu

Bauters, M., Pejoska, J., Durall, E., Saarikivi, K., Wikström, V., Falcon, M., & Martikainen, S. (2021). Are you there? Presence in collaborative distance work. Human Technology, 17(3), 261–293.

Are you there? : presence in collaborative distance work

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Author: Bauters, Merja1,2; Pejoska, Jana3; Durall, Eva4;
Organizations: 1School of Technologies, University of Tallinn, Estonia
2History and Art Studies, University of Helsinki, Helsinki, Finland
3Faculty of Educational Sciences, University of Helsinki, Helsinki, Finland
4NTERACT Research Group, University of Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 1.6 MB)
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Language: English
Published: Centre of Sociological Research, 2021
Publish Date: 2022-07-05


Already before the pandemic, digitally mediated collaborative work and communication were perceived as challenging. We investigate the attitudes towards emerging technologies and for transforming practises in workplaces. The focus lies on understanding the readiness for appropriating emotional tracking on presence and support for collaboration. The research-based design framework allowed to combine the various perspectives of the transdisciplinary team. Methods included participatory design, design thinking, contextual inquiry and prototype testing for enhancing presence while working with shared objects in video conferencing to explore the appropriation of tools. The findings revealed four indications: 1) awareness of interlocutors’ presence during synchronous communication is crucial. 2) Emotion and behaviour tracking raises concerns about privacy and personal control over what is displayed to others, and technology could be simpler non-distracting the work at hand. 3) The prototype was found to enhance the feeling of presence without disturbing work at hand, and 4) appropriation requires a step-by-step approach.

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Series: Human technology
ISSN: 1795-6889
ISSN-E: 1795-6889
ISSN-L: 1795-6889
Volume: 17
Issue: 3
Pages: 261 - 293
DOI: 10.14254/1795-6889.2021.17-3.5
Type of Publication: A1 Journal article – refereed
Field of Science: 113 Computer and information sciences
Funding: This work has been supported by Business Finland, from Public research networked with companies funding services Grant number: 3350/31/2017.
Copyright information: ©2021 Bauters M. et al., and the Centre of Sociological Research, Poland. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.