Abstract

Faced with the rapid increase in smart Internet-of-Things (IoT) devices and the high demand for new business-oriented services in the fifth-generation (5G) and beyond network, the management of mobile networks is getting complex. Thus, traditional Network Management and Orchestration (MANO) approaches cannot keep up with rapidly evolving application requirements. This challenge has motivated the adoption of the Zero-touch network and Service Management (ZSM) concept to adapt the automation into network services management. By automating network and service management, ZSM offers efficiency to control network resources and enhance network performance visibility. The ultimate target of the ZSM concept is to enable an autonomous network system capable of self-configuration, self-monitoring, self-healing, and self-optimization based on service-level policies and rules without human intervention. Thus, the paper focuses on conducting a comprehensive survey of E2E ZSM architecture and solutions for 5G and beyond networks. The article begins by presenting the fundamental ZSM architecture and its essential components and interfaces. Then, a comprehensive review of the state-of-the-art for key technical areas, i.e., ZSM automation, cross-domain E2E service lifecycle management, and security aspects, are presented. Furthermore, the paper contains a summary of recent standardization efforts and research projects towards the ZSM realization in 5G and beyond networks. Finally, several lessons learned from the literature and open research problems related to ZSM realization are also discussed in this paper.