University of Oulu

Ali, F., Haapasalo, H., Tampio, K. P., & Haapasalo, H. (2022). Analysing the challenges in stakeholder relationship management in the healthcare process: A social network perspective. International Journal of Networking and Virtual Organisations, 26(1/2), 125.

Analysing the challenges in stakeholder relationship management in the healthcare process : a social network perspective

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Author: Ali, Farooq1; Haapasalo, Harri1; Tampio, Kari-Pekka2;
Organizations: 1Department of Industrial Engineering and Management, University of Oulu, P.O. Box 4610, FIN-90014, Finland
2Northern Ostrobothnia Hospital District, P.O. Box 10, FIN-90029 OYS, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 2 MB)
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Language: English
Published: Inderscience, 2022
Publish Date: 2022-10-27


We investigate stakeholder relationship management and identify challenges that impact relationships at the healthcare process level using the inductive research approach. We adopt an inductive approach and grounded theory method since there is a need for detailed descriptions on stakeholder network, especially on relationship management. The emergent grounded theoretical model explains the challenges that impact stakeholder relationship management, i.e., gaps in the healthcare network, challenges in articulating a healthcare vision, triggers of challenges, contextual challenges, healthcare landscape, challenges in trust-building, and collaboration. Additionally, our findings show how the network structure and stakeholders’ position in the network, based on their interactions’ patterns, influence stakeholder relationship management. The grounded theory that emerged from our study confirms several themes and their interrelationships, which constitute our main contribution.

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Series: International journal of networking and virtual organisations
ISSN: 1470-9503
ISSN-E: 1741-5225
ISSN-L: 1470-9503
Volume: 26
Issue: 1-2
Pages: 125 - 156
DOI: 10.1504/ijnvo.2022.121934
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Copyright information: © 2022 Inderscience Enterprises Ltd.