Räisänen, T., Oittinen, T. (2022). Bad News Delivery as an Interactional Context for Constructing Professional Identities and Social Relations: Multimodal Approach. In: Alarauhio, JP., Räisänen, T., Toikkanen, J., Tumelius, R. (eds) Shaping the North Through Multimodal and Intermedial Interaction. Arctic Encounters. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-99104-3_3
Bad news delivery as an interactional context for constructing professional identities and social relations : multimodal approach
|Author:||Räisänen, Tiina1; Oittinen, Tuire1|
1Research Unit for Languages and Literature, University of Oulu, Oulu, Finland
|Persistent link:|| http://urn.fi/urn:nbn:fi-fe2022110764778
|Publish Date:|| 2024-05-31
We study the moment-by-moment unfolding of bad news delivery in an unplanned business meeting between two professionals using English as a lingua franca. We aim to show how the negotiation of the valence and meaning of the news creates a place for the situated construction of professional identities and social relations. Applying multimodal conversation analysis supported by ethnographic fieldwork we analyze audio and video recorded data. The findings show how the professionals first collaboratively (re)establish the conditions for the news delivery and then work toward achieving epistemic and emotional congruence through their use of multimodal resources (talk, gaze, gestures, and material objects) and sociocultural and organizational knowledge. This chapter provides insights into professional identity construction as a collaborative accomplishment, and how it is impacted by situational contingencies. The study also illustrates the situated practices by which egalitarian leadership style is enacted by the Nordic manager in the multinational company.
|Pages:||41 - 65|
Shaping the North through multimodal and intermedial interaction
|Type of Publication:||
A3 Book chapter
|Field of Science:||
518 Media and communications
6122 Literature studies
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG. This is a post-peer-review, pre-copyedit version of an article published in Alarauhio, JP., Räisänen, T., Toikkanen, J., Tumelius, R. (eds) Shaping the North Through Multimodal and Intermedial Interaction. Arctic Encounters. The final authenticated version is available online at: http://dx.doi.org/10.1007/978-3-030-99104-3_3.