University of Oulu

Cajander, N., Reiman, A., Kärkkäinen, R. et al. Corporate Social Responsibility in Temporary Agency Work: A Study of Restaurant Work in Finland. Employ Respons Rights J 35, 267–286 (2023).

Corporate social responsibility in temporary agency work : a study of restaurant work in Finland

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Author: Cajander, Niko1; Reiman, Arto1; Kärkkäinen, Riitta2;
Organizations: 1Industrial Engineering and Management, University of Oulu, Oulu, Finland
2Satakunta University of Applied Sciences, Pori, Finland
3Metropolia University of Applied Sciences, Helsinki, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 1 MB)
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Language: English
Published: Springer Nature, 2022
Publish Date: 2022-11-11


Ever expanding use of temporary agency work (TAW) easily attracts irresponsible actors on the business field in the hopes of making big profits and many narratives frame the emergence of contingent agency work as a positive evolution for employers and workers alike. The purpose of this study is to examine corporate social responsibility (CSR) in temporary agency work (TAW) in a small restaurant context to consider what kinds of challenges and opportunities can be identified from the perspectives of the workers, agencies, and user companies. A directed content analysis method was used on semi-structured interviews collected from restaurant workers, managers, and temporary agency experts, including a pension insurer and a labour union in Finland. To gain a new holistic understanding of this phenomenon, the pressures–disorganization–regulatory failure (PDR) model was used as a research framework. The CSR challenges identified were multifaceted, and conflicting views were common. A wide variety of CSR challenges and evolving strategies were found to avoid TAW regulations.

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Series: Employee responsibilities and rights journal
ISSN: 0892-7545
ISSN-E: 1573-3378
ISSN-L: 0892-7545
Volume: 35
Issue: 2
Pages: 267 - 286
DOI: 10.1007/s10672-022-09410-9
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Funding: This study was funded by the European Social Fund (Project number S21965).
Copyright information: © The Author(s) 2022. This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit