University of Oulu

Mousa, M., Arslan, A., & Szczepańska-Woszczyna, K. (2022). “Talent management practices in the extreme context of hospitality sector: An exploratory study”, International Journal of Organizational Analysis. Available online at

Talent management practices in the extreme context of hospitality sector : an exploratory study

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Author: Mousa, Mohamed1; Arslan, Ahmad2; Szczepanska-Woszczyna, Katarzyna1
Organizations: 1Department of Management, WSB University, Dabrowa Gornicza, Poland
2Department of Marketing, Management and International Business, University of Oulu, Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.3 MB)
Persistent link:
Language: English
Published: Emerald, 2022
Publish Date: 2022-11-23


Purpose: This paper aims to specifically analyse the extent to which talent management practices in the post-COVID-19 era differ from those before the pandemic in the extreme work context of Egyptian hospitality sector.

Design/methodology/approach: The study uses an exploratory qualitative research approach where semi-structured interviews were conducted with 30 full-time employees working at hotels in Sharm El-Sheikh (Egypt). Moreover, thematic analysis was undertaken on the interview transcripts.

Findings: The findings revealed that in the post-COVID-19 era, the case hotels exclusively use the inclusive talent management approach, in which all staff are recognised by the management as talents with the same workplace privileges. This approach helped to mitigate the negative influences caused by the COVID-19 pandemic. Moreover, the findings highlighted the criticality of competencies such as multitasking along with in hospitality sector employees in relation to extreme context necessitated by COVID-19. The findings further established that when facing extreme events, such as COVID-19, a shift in training activities towards activating positive mental health and effective shock management among employees is also needed. This study found that organisational support and continuous learning play a vital role in individual employees’ resilience development, which also helped in retaining them.

Originality/value: This paper is one of the pioneering empirical studies on the relationship between talent management practices in extreme contexts and the influences of global disruptions resulting from COVID-19. Moreover, it is one of the few studies to specifically undertake a comparative assessment of the differences in talent management practices pre- and post-COVID-19 time period in the hospitality sector. The study findings contribute to multiple literature streams including extreme context, hospitality, human resource management and transaction stress model.

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Series: International journal of organizational analysis
ISSN: 1934-8835
ISSN-E: 1758-8561
ISSN-L: 1934-8835
Volume: In press
DOI: 10.1108/IJOA-07-2022-3356
Type of Publication: A1 Journal article – refereed
Field of Science: 512 Business and management
Funding: The project is funded under the program of the Minister of Education and Science titled “Regional Initiative of Excellence” in 2019-2023, project number 018/RID/2018/19, the amount of funding PLN 10 788 423,16.
Copyright information: © Emerald Publishing Limited. This AAM is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher.