Abstract

Background: Healthcare middle managers play a critical role in the implementation of innovations as their actions and behaviours affect the success of implementation. Nevertheless, healthcare middle managers’ experiences of their involvement in eHealth implementation remain an understudied topic.

Aim: To describe and understand primary care middle managers’ roles in eHealth implementation.

Methods: A descriptive qualitative interview study was conducted. A total of 10 Finnish primary care middle managers were interviewed in 2020. The data were analysed through inductive content analysis.

Findings: Primary care middle managers in Finland perform tasks that fall under support, implementation advancement, managerial, and informational roles. The interactions between these roles may be highly complex when the implementation is part of a national scheme involving numerous organisations.

Conclusions: A clear, comprehensive understanding of the roles of middle managers, as well as the linkages between these roles, is critical to creating best practices for eHealth implementation.